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What exact error message are you getting?
If you are running windows 10 you should remove the printer from the devices list then pair it up again. For some reason on windows 10 you have to do it this way every time you restart windows.
You might encounter this error message for one of the following reasons:
Your sound device is in use by another program. Quit other programs that might be using your sound device, and then try to play the file again.
Your sound device requires an updated driver. To determine if an updated driver is available, see Windows Update, or see the sound device manufacturer's Web site.
The selected sound device does not support Secure Audio Path (SAP). If you have multiple sound devices installed on your computer, try using a different one.
Your sound device is not functioning properly. To troubleshoot the problem, see Windows Help and Support or refer to your sound device's documentation.
You do not have a sound device installed on your computer. Install a sound device (such as a sound card), and then try to play the file again. If you can't install a sound device in your computer, you might be able to resolve the problem by attaching USB-based headphones or USB-based speakers to your computer instead.
Usually if its onboard sound or a sound card that came stock with your system Windows Update should be able to find it; go into device manager and uninstall your sound device…then reboot and allow Windows to find your sound device then allow Windows to search Windows Update for the driver (this might take a minute).
No sound? The only solution I've found is to get a USB headset like the Logitech USB Headset 20. I have had this same problem with my Tecra 9100 for almost 6 months. I tried on a pair of USB Headset and it works! because it bypasses your internal soundcard. The downside is that if you have a great pair of speakers on your laptop, then it's kind of a waste that you can never use it. But at least, with this, you can now listen to CDs and chat on the internet