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Re: Document jam at RDF
#1. Check to see that the transmit door is closed properly.
#2 Clean all white out and other contaminants from the rollers
#3 Check to see that rollers are turning.
#4 Rollers may be badly worn, if so replace them.
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• Check the connection. The cord from the TEL.LINE jack to the wall jack should be no longer than six feet. • Make sure there are no modem devices sharing the same telephone line. • Check with the other party to make sure their fax machine is functioning properly. • Have your telephone line checked for line noise. • Try connecting the fax machine to a different telephone line. • If the problem still occurs, your fax machine may need service. Clearing a jammed document If the original document doesn't feed properly during transmission or copying, or DOCUMENT JAMMED appears in the display, first try pressing start/memory . If the document doesn't feed out, remove it as explained below. Important: Do not try to remove a jammed document without releasing it as explained below. This may damage the feeder mechanism.
Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.
Your document feed is separate from your received and report prints so that's why your reports are printing ok and the document feeder jams. When you open up the doc feeder and look inside the machine you will see a roller and above it on the cover that opens you will see a rubber pad. Clean both the roller and pad (in fact anything in there that is rubber) with a rubber cleaner, alcohol, or even soap and water on a cloth without it been dripping wet. You will probablt find that they are very dirty. The roller feeds the document in so that needs to be clean and the pad helps to keep all the other docs from feeding in at the same time and that should be very clean so it produces good friction.
The feed rollers may be worn out and need to be replaced, you can try cleaning the rollers with some alcohol, this may also make it feed better. but if it starts to act up again it might be time for new rollers.
check these locations carefully
1- where you feed the documents there is a sensor lever to detect a document, look carefully and push on it gently it should go back in place ( spring action)
2-before the drum there should be one
3- there is one in the fuser, YOU MUST look for the sensor usually after a jam a piece of paper is torn off and left on the sensor ( hopefully it was not broken off)
There are a couple of sensor flags in side the machine and also the document feeder area. Little black levers that flip and trip a sensor. Make sure they are all moving freely. There is one or two in the doc feed area. One inside the paper feed area. One or two in the ribbon area.