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Re: Phone shut off
Plug it into your walloutlet usb charger rather then the one connected to your pc. once your battery is so low it wont even have enough juice to show the charge battery screen if your chargeing through the low voltage pc active sync cable.
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i feel your pain and it seems like every solution is telling everyone to do the hard reset (in which you will lose everything). or to simply by another battery (in which you have done that). or to replace the phone with a new one if it is still in warranty (this issue will keep happening). ultimately you will end up buying a whole new phone. i have had this issue 2x already and i am not satified at all. shame on motorola for putting a phone on th market like this. there is a huge outrage amongst other people who have this phone.
it sounds as if your processor has been damaged. as long as there is no physical visable damage to the phone you will be covered under warranty. your phone has a 1 year manufacture warranty. do you have the blackberry destop manager installed on a computer?
for further assistance please email firstname.lastname@example.org . someone will walk you through the steps to try and recover your information from the phone.
Remove the back of the phone. Pop out the battery. let it sit for about 10 minutes. Replace the Battery & the back cover of the phone. If the phone starts up, then let it start and immediately plug in the charger and let it charge for 1/2 hour before you touch it again. If the phone does not start up then do not try to start it just immediately plug in the charger and let it charge for 1/2 hour before you touch it again.
I had a similar problem, 80% battery phone randomly shut itself off and would not start again. no lights if I plugged in charger or anything to indicate phone was getting juice. Found a diagram of the motherboard, located the fuse and operated on my phone. If I touched the 2 ends of the fuse with tweezers and plug in cord, got the red light with no battery. This indicated fuse bad. put a little trail of sodder to connect the 2 ends of fuse and put battery in and presto, I now have working phone with no power fuse. Could burn up some day but was going to be trashed anyway as out of warranty.