Question about Maytag Neptune MAH6700A Front Load Washer

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Fabric Softener Won't Dispense

The fabric softener dispenser does not dispense. The soap and bleach do dispense.

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  • Todd Clayton Feb 11, 2008

    Thanks for getting back so quickly! Have gone as far as taking the dispenser out and cleaning it with an air-compressor. Before I re-install, is there anything else I can do to make sure it is cleaned out?

  • Todd Clayton Feb 11, 2008

    You are correct. Three common hoses (hot, cold, and bleach). All hoses good, dispenser clean, and water is still not spraying on the fabric softener section.

  • Todd Clayton Feb 12, 2008

    Thanks for staying on it. I cleaned every spray hole in the dispenser shower and even gently ran wire through the three hose receptacles. As far as the "spring on the armature", the dispenser shower has no moving parts (100% plastic) and still no water getting to the "fabric softener" section of the shower.   

  • slh2255 Mar 22, 2009

    Fabric Softner won't dispense. I have cleaned everything. Holes inside cavity are not clogged. I can see where water is coming out the soap and bleach holes, but not the fabric softner holes. Should I call the experts?

  • Anonymous Mar 13, 2014

    fabric softener dispenser

  • Anonymous Mar 22, 2014

    My kenmore washer is not dispensing soap out of the dispenser

  • Anonymous Mar 22, 2014

    softener dispenser will not dispense

  • Anonymous Mar 22, 2014

    fabric softener wont dispense



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The fabric softener dispenser is notorious for clogging. Liquid fabric softener is essentially a liquid form of wax. After a period of time it begins to gunk up the inside of the fabric softener dispenser. If you remove the dispenser drawer and look into the cavity, there should be a series of holes in the upper part of the compartment where water sprays into all the dispenser trays. These holes get gunked up and clogged and water will not dispense properly. As a result, the washer goes through a complete cycle, but the dispenser stays full. If this is the case, you can take some cotton swabs and/or toothpicks and clean these holes real good. It may be a bit meticulous, but it should take care of the problem. Post back and let me know if this helps.

Posted on Feb 11, 2008

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  • Jeff Rockwell
    Jeff Rockwell Feb 11, 2008

    You may check the hoses INSIDE the washer that lead to the dispenser to make sure they aren't kinked in any way. said the the Detergent and Bleach dispensing works fine. I believe these are common fill hoses, but not sure. It may be worth a look if the cleaning you just attempted does not work.

  • Jeff Rockwell
    Jeff Rockwell Feb 12, 2008

    I'm not sure how your dispenser is constructed, but there should be some sort of plastic armature with a spring on it. The dispenser is driven by a small motor which turns the armature and selects the appropriate section of the dispenser to be activated for water to dispense into. Sometimes the spring comes off and the armature won't move. Could this be the case with yours?

  • Jeff Rockwell
    Jeff Rockwell Feb 12, 2008

    Somethng else I thought said you cleaned the dispenser, but did you clean the cavity area where the dispenser came OUT of? If you remove the dispenser drawer and look inside the cavity where it is installed, you will see the series of holes in the top of the compartment that I described. These holes become clogged over a period of time and need to be cleaned out, or the water will not be able to get through to the dispenser. Has this been done?

  • Jeff Rockwell
    Jeff Rockwell Feb 12, 2008

    You've gotta have clog or something. Since you have no moving parts, I'm assuming the dispenser hoses are turned on and off by solenoids(?). Are there any electrical connections what-so-ever going to the dispenser? There has to be some method of determine WHEN the fabric softener cycle turns on. No spring loaded armature that turns the dispenser on to divert the water...hmmm...all the other functions are working. You have already cleaned the inlet ports and checked all the hoses. I'm assuming the washer fills BOTH hot and cold normally(?), because you didn't mention any other problems. (Just thinking in print, here). Look inside the washer for a tech sheet to see if there is a diagnostics procedure you can perform. Most front loaders have this sheet inside the washer attached to the cabinet wall. The diagnostics should perform a check of all the functions, to include hot and cold fill, bleach and fabric softener dispenser actions, tumble, drain and spin. I'm hoping you have a tech sheet that can provide you with some of these answers. The only other recommendation is to replace the operator interface board that controls those functions. I would hate to make an expensive move without first trying all other options.

  • Getterdun Aug 20, 2012

    Thanks Jeff. Your procedure above worked for me. I also used a metal, right angle pick tool and a slide in mirror.


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The fabric softener dispenser (and bleach dispenser, same water line) on the Maytag MAH 6700 model works by time (controlled by the circuit board) and water flow from the cold water inlet valve. Check the screen on your cold water inlet. If clean, the water inlet valve may need to be replaced. They (two solenoid units together)are not repairable. If you are mechanically inclined take a look at the cold water inlet valve that has the rubber tubing running to the "bleach" dispensor nipple. It will have a water flow restrictor in it at the inlet valve. On my unit a piece of "stray" plastic was partially clogging the flow restrictor. I carefully drilled the valve out enough to remove the stray plastic. Now both the bleach dispenser and fabric softener dispenser work properly and at the correct times during the wash.
Good luck with your repair!

Posted on Dec 17, 2008


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