I have an error message coming up says "switch power off, check printhead cleaner path", I have already changed the all 4 cleaner and printer heads, yet the message still appears, and none of the guides help. Can you help?
Attempt to duplicate the message by turning the printer on, reloading the media, and printing several test prints.
Note the movement and position of the carriage when the error occurs.
If the carriage stops on the left-hand side (roughly 12 inches from the ink supply station), unplug the power cable from the printer, open the top cover and try to move the carriage to the right. Closely inspect the ink tubes for wear, and check for ink tube binding or catching on the tube guide (stopping/hindering carriage movement). If true, continue with the remaining steps below.
NOTE: If the steps above do not describe the issue correctly, refer to the work instruction for a typical “Switch Power Off, Check Printhead Path” message (bpp90070).
NOTE: If the printer is installed on a Multi-roll feeder accessory, some additional disassembly is required to gain access to the printer. Instructions for multi-roll disassembly are listed at the bottom of this document for reference.
Clean the rear tube guide assembly with a moistened lint free cloth to prepare the mounting of the Mylar tape. Figure 1:Cleaning the rear tube guide assembly
Remove the backing on the Mylar tape and align the line on the tape with the front edge of the rear-tube guide so that the narrower section is towards the front of the printer. Do not attach the tape yet. Figure 2:Aligning line on Mylar tape with front edge of rear-tube guide assembly
NOTE: Ensure that the Mylar film is perfectly aligned with the rear Tube Guide surface with no protrusions or unevenness.
Carefully position the Mylar tape about 1/4 of an inch from the left-end of the rear-tube guide (do not go all the way to the end as the beveled edge will cause crimping of the tape). Figure 3:AttachCheck Printhead cleaner Path - c00001197.jpg tape
Ensure tape is evenly positioned and any air bubbles are smoothed out along the tape. Figure 4:Smoothing out the air bubblesCheck Printhead cleaner Path - c00001198.jpglar tape (view from rear of printer)
Carefully fold under the narrow section of the tape to the underside of the rear tube guide assembly and smooth out any air bubbles. Figure 5:ICheck Printhead cleaner Path - c00001199.jpgar tape under rear-tube guide assembly (view from front of printer)
The Mylar tape should lookCheck Printhead cleaner Path - c00001200.jpgge below. Figure 6:Final installation of Mylar tape (view from top of printer)
Once the Mylar tape is installed, install the new Ink Tube System (refer to pages 8-53 of the Service Manual).
Following replacement, verify printer functionality.
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Error 5100 typically means that something has jammed the carriage. Unplug printer, open, and examine the print area for anything that might be blocking the print heads from moving back and forth. clear...
Something is blocking the printhead cleaner assembly from moving forward and backward. Turn the plotter off, open the printhead cleaner access cover (RH side) and see if you can move the cleaners to the front of the machine. If you can move them fairly easily, then try (with the plotter still off) to move the carriage assembly (holds the printheads) to the left of the machine. Check the condition of the carriage belt for frayed areas or missing belt teeth. (I suspect a worn out carriage belt is causing the problem) With the cleaner assembly to the front, and the carriage to the left, turn the plotter back on and see if the error continues.
Open Rh Cover , Remove All the Ph Cleaners
Pull The Tray in Which We Seat the Ph CLeaner , Clean the thin Steel Shaft With a Lint Free cloth ,Insert Ph Cleaners
Check it now if still no go
then Replace service Station
Something (not sure what) is obstructing the movement of the carriage assembly. Turn off the power and remove the cleaners. Push the carriage assembly out and pull/push the belt to move the carriage assembly until you find the bind. If you've recently changed the belt or carriage assembly, make sure you properly adjusted the carriage height.
When the plotter goes through its initialization, it stops, the printheads move to the right side and the window displays "switch power off, check printhead path (2)" I've turned the power of an wiped things down, I've unplugged and then restarted but continue to get this message. What do I need to look for or do to get it back on track?