Have installed new epson original ink cartridges and I get an error saying they are not recognised - thought I might have touched the chip so have tried another lot and still get the same error - what can I do?
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Regarding your recent inquiry about the Epson T071 ink cartridge error message ("Ink Light is red", "Cartridge Not Recognized", "Replace Cartridge", "Installed ink cartridge is expended." or similar cartridge/printer alert message) associated with your Epson SX200 printer, the cartridge probably has a mis-programmed smart chip...
NOTE: If you had the cartridge refilled, the cartridge chip must be reset. Re-programming, which typically yields a green light to show success, it does not always result in correct smart chip reprogramming. It is also possible they may have forgotten to re-program the ink cartridge. If a compatible/clone cartridge, it could be a reprogramming issue or defective chip (which is common). Or, such a failure could be an electrical failure of the ink cartridge itself*. Unfortunately there is nothing you can do from home....the chip(s) need to be re-programmed (at refiller) or replaced with a new cartridge from vendor.
*OTHER POSSIBLE CAUSES OF FAILURE:
Either the external chip or internal ink sensor is electrically bad (the internal ink sensor detects if cartridge is really out of ink). If you return the cartridge to your retail refiller and they re-program the cartridge(s) a 2nd time but the "replace cartridge" message, or similar blocking message persists, then this is the likely cause and the cartridge will need to be replaced with a new one.
1) Confirm if this is just a nuisance/annoyance alert (i.e. "non-genuine" cartridge ) vs. an actual 'unrecognized cartridge' alert (i.e. Red X's on printer display / Windows pop-up message). Please visit the following Inkjet411 support page which will help you delineate the difference: http://inkjet411.com/?page_id=73
2) On some Epson printer models you may need to scroll thru the menu options AT THE PRINTER'S CONTROL MENU (i.e. right arrow key) to help determine which specific ink cartridge is actually causing the 'Unrecognized Cartridge' error condition. On the other hand, for general 'non-genuine' cartridge alerts, typically you can bypass these errors by clicking thru the acknowledgement prompts or via the arrow keys: http://inkjet411.com/?page_id=1939
3) We suggest you remove all the ink cartridges, inspect the smart-chips condition (on rear side) and ensure there are no cuts/gashes or ink residue present on the micro-chip surfaces. To be sure we suggest you clean the micro-chip surfaces; click here to see 2 different pictures of this along with cleaning instructions: http://inkjet411.com/?page_id=1939
4) If the error continues (following ink tank re-programming a 2nd time), then we suggest you install a new genuine Epson ink cartridge into the printer to verify the permanent PRINTHEAD is functioning ok. Here is how the PRINTHEAD works: http://inkjet411.com/?page_id=2054
NOTE 2: Following refilled cartridge installation, your printer/computer may display an ink alert message such as "non-genuine cartridge" or "you have not installed genuine Epson ink cartridges" - these are COMPLETELY NORMAL alerts when using refilled ink cartridges. Press proceed/continue/accept/yes/OK to dismiss the prompt. In some cases you may have to scroll over using the arrow keys to dismiss the alerts. Additional alerts may be displayed the first time you go to print or copy - dismiss the alerts accordingly to resume normal print operations. For more information on Epson ink cartridge alert messages please visit: http://inkjet411.com/?page_id=1939
CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors or permanent PRINTHEAD damage (especially for 3rd party inks which contain volatile organic compounds or VOCs). We do NOT suggest refilling these types of ink cartridges.....refilling of Epson original/genuine ink cartridges is only suggested!
NOTE 3: If, after replacing the cartridge(s), with brand new Epson Original ink cartridge(s), is the only solution which corrects the problem, then you likely have a defective cartridge (internal ink level monitoring circuit), unrelated to the refilled cartridges. If, after replacing the cartridge, or cartridges, with brand new Epson Original ink cartridges, does NOT correct the problem, then you may have a defective PRINTHEAD (i.e. permanent electrical sub-assembly which the cartridges plug into). For more information please visit our support page which explains the natural degradation of PRINTHEADs over time: http://inkjet411.com/?page_id=2934
For any additional questions please contact us directly: Inkjet411help@gmail.com
Did you remove the ink cartridge when you did the head cleaning and nozzle check, if so, did you touch the copper circuit chip on the cartridge? . . The chip is normally what tells the printer how much ink is remaining in the cartridge and if it cannot read this, it may not recognise that the cartridge is genuine and still has ink remaining inside. . . .You can try cleaning the chip with a soft dry cloth otherwise you may have to install a replacement cartridge. . . See http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Doc&oid=106004&prodoid=63075469 for the User Guide showing how to replace ink cartridges for this printer.
A clone cartridge is a type of third-party ink cartridge that uses an identical chip to the original ink cartridge. People buy cloned cartridges to save money, since original cartridges are more expensive. However, sometimes the Epson printer does not recognize the cloned ink cartridge. After you install the cartridge, you might receive a message that says "An ink cartridge cannot be recognized." In this case, you will have to disable the Epson printer monitor.
Mine acts up this same way (more often than not). I've found that as I install new cartridges, it helps to "tilt" it towards the chip end so that it "rubs" as it's going in. You'd normally hold both sides when replacing a cartridge but I don't even touch the outer end as I do it & it seems to help the printer "see" the replacement when installed.
This is a common problem and is caused by faulty or missing chips onthe compatible cartridges. You will need to get them replaced otherwise the printer will not operate. Contact the vendor where you bought them from and ask for repalcements or a refund.
If you mean you have a chip resetter and have reset the chip when you say you've "shock the ink cartridge" then it sounds like the chip on the cartridge is damaged and can no longer be reset. To fix the problem you either need to get a replacement chip or a new cartridge.
Sometimes there is a coating on the chips (even original epson ones!) - Old wives tales say dont touch the chips with your fingers - but take the carts out one by one and wipe your finger over the chips (1 finger for one chip - dont reuse the same finger on a different chip)
Reinstall them and that worked for me on a dx4500 with original epson carts in
Since you are using sublmation ink, the cartridges are probably aftermarket and may not meet Epson standards. Aftermarket chipped cartridges are notorious for failing to 'communicate' with Epson printers, even when the cartridge is brand new. Before taking the printer to a service center, you might try purchasing new cartridges of your ink from your reseller. If that fixes the problem then your fight is with the ink reseller, not Epson. If it doesn't fix the problem and your printer is still under warranty, take it to an authorized service center, and remember, using non-Epson ink does NOT void the waranty.
Two ways round this one.
1. Download this software
install it and learn to use it- it carries out many functions for Epson printers.
2. Prize off the chip on an emptied of original Epson cartridges ans replace the compat chips with the Epson ones.
Set the above utility to reset the cartridge chips 0r Purchase from most the the ink supplier a Zip-It chip re-setter.
Also take a look at www.fixyourownprinter.com