Question about GE GSS20IEM Side by Side Refrigerator

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Freezer/water not coming out

I am not sure if this is my exact model number, but my GE side by side has the water/crushed ice/cubes options. The water just stopped coming out, it is still making ice cubes and there is now frost on the inside bottom half of the freezer walls. Also, the top shelf is not freezing my food. Help!

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  • needshelp78 Feb 11, 2008

    thank you for your reply. I will check that tonight. As I am really clueless on all of this, what will I notice about the tank? Will there be frost on it? If it is a defrost problem, what should I be looking for?

  • needshelp78 Feb 13, 2008

    there is frost build up on the back wall, the refrig section is cooling ok, but it appears the tank may be frozen as it doesn't seem like any water is moving. there is no ice on the outside of the tank.

  • needshelp78 Feb 13, 2008

    I have the model number now, it is GSS20IEMB WW

  • Tool Guy Mar 06, 2008

    GE Side-by-side, model gsh25kgmcbb. Ice crystals beginning to form on the inside back wall of the freezer. First noticed the fresh side "losing it's cool," so to speak. Now the temp in the freezer side is beginning to rise. I have two suspicions: "defrost thermostat," or "defrost timer." Can I check the timer to remove it from the equation and narrow my replacement expense??

  • Gary Davd
    Gary Davd May 11, 2010

    you most likely have frozen your tank or you have a defrost problem the tank is in the back wall of the refrig check that first and we can go from there

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  • Master
  • 770 Answers

An Ice/thick frost build up on the back wall of the freezer if a side by side .The tank will be behind the crisper drawers you will see it frozen block of ice verses water in it you can tap it to see if the water moves.. Your water inlet valve on the disp. side maybe bad as well. Is the refrig section cooling ok??

Posted on Feb 11, 2008

  • Gary Davd
    Gary Davd Feb 16, 2008

    in the Back wall of the ref section

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