Question about Maxtor Hard Drive

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New maxtor hard drive

I have just purchased a new hard drive. I f something goes wrong with the drive how do I know where to contact maxtor if it is still under gaurantee? I was told to go on the maxtor website and download something but I just cannot see anything regarding this. Could someone please explain to a novice, what I should do..Thank You.

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Try this link:
Write down your drive information & register hardware.
Hope this helps!

Posted on Feb 11, 2008

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Check this website. It will help with regards to information about warranty of your hard drive.

Posted on Feb 11, 2008


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Try a low level format. There is a strong possibility that your hard disk will no longer be able to perform normally even after a low level reformatting. Looks like a new hard disk is the answer.

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I need a complete 3200 Maxtor 200GB Personal External unit -- case and all, not just the HDD according to my friend. Is this right?? I do not have the existing case as this was discarded when it was opened...

Hi bizemail,

Well, I'm not sure why you discarded the old casing. If you recieved a replacment from Maxtor, they would require the drive and case, or your warranty would of been voided. Your not suppose to open those cases. However, now that you have, you can test the drive by just loading it your computer (desktop I'm hoping) as a slave drive. Make sure your pin settings on the other drive is set to master, and add it in. If it works Windows will find it and add it as new hardware. If it doesn't, then their something wrong with the drive. I'd call whomever you purchased it from.

Good Luck,

And don't forget to leave a rating,



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First, disconnect the power cable from the back of the external hard drive:
If the power supply LED continues to blink:
  1. Connect the power supply to a different outlet (or instead of connecting to a power strip, connect directly to an outlet in the wall).

  2. If the power supply continues to blink after changing outlets, this indicates that the power supply is defective and needs to be replaced.

  3. If the power supply stays solid, then reconnect to the external hard drive and see if the drive spins.

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I have tried to order replacement power cord 12 volts 2 amps for maxtor 3200.I haven't been able to find one.


This is a common problem, most of the AC cords for these devices cannot be purchased seperately.

You have 2 basic options:

1. Purchased a used model of the same model # off eBay or a similar Auction site and use it's AC cord

2. Take the drive as is into your local computer store and purchase a new External drive caddy which will include it's own AC adapter(usually $30-$50) and ask their technicians to move you maxtor drive into the new caddy. There is one thing they will need to no, what type of HDD it is, SATA or IDE but if you do not know they will be able to tell as soon as they open the maxtor shell.

Either way you should be able to access all of your files, just a question of seeing which way will be cheaper and easier for you. I generally recommend the second method as the new shell will come with it's own warranty should something fail which used parts generally do not.

Hope this helps FixYa,


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