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There are two phone jacks on the back of the unit, one is for the line and the other is for a phone. In the brother units that have a phone handset, you can plug this in and it will work as a phone simply by picking up the hand-set, on the ones that don't...you will need to hook up an analog phone and when you put the unit in fax mode you can then pickup the handset and use the phone.
with this model, power the Brother fax machine off with the power button, then, while holding down the Stop button, power the fax machine back on. Keep the stop button held down for a few seconds. That should clear the jobs resident in memory.
Hi THe main difference in the phone fax line is that if you are only using as a fax plug the cable from phone socket into the line socket sometimes this may be marked line/tel then the hand held phone goes into the tel socket.this should make it a little clearer..line to wall socket ....and tel to hand telephone
Yes. try bypassing the router by plugging your phone directly into the phone jack, and have someone send you a test fax.
What happens it even now days, the majority of fax machines still use analogue phone lines, and the digital signal will mess them up, mostly because the digital lines have less power and current, and do not signal the recieve mode to switch on.
Very common occurance. Glad you mentioned the router or I would have sent you down a long winding path LOL.
You are suffering a low signal issue.
The reason you can call out is that you are manually activating the phone or fax when you remove the receiver. When you receive, it taked the proper signal strength to activate the fax modem.
Do you have an analog phone line or are you trying to run it through a PBX system? I was just having this discussion with RKS tech support. Their fax software was hanging up as soon as the connection was established and all I had available was a VOIP phone line. It took 4 tries but I found a US Robotics fax/modem that worked fine in class 2.0 mode.
Things to check:
Do you have a live phone line?
Are you using a dedicated fax line?
You can check your fax line by using the feature hook call. Not all machine have them. Or use the hand set.
If you have a live phone line now check this.
Is you fax set to auto answer?
If it is not you need to either find how to set it on the diplay or refer to your owners manual. If this does not work after you have done this then you possibly have a bad modem.