Question about Computers & Internet

2 Answers

Infected computer My emachine is infected with a virus even though I had Norton antivirus. I plan to use my restore DVD but unfortunately I have some irreplaceable pictures of my husband which were taken while he was sick and before he died. At the time, the last thing on my mind was to back up the pictures to a cd. My computer boots and goes to the start screen, but the icons and toolbar is not on the screen. Everything must be done through the task manager. When I right click photos to send to cd, the computer will not respond to the command. I also tried emailing them to my neice but I can not get into Outlook Express and the screen says the photos will remain in the outbox until I access Outlook Express. It is emachine T3256. It has Windows XP with Service Pack 2. I just want to copy my photos...I would appreciate any ideas that I could try. Thank you.

Posted by on

  • sae54 Feb 11, 2008

    How do I get the photos to that site? I can't email from this computer.

  • sae54 Feb 12, 2008

    The photobucket is working!!! It is taking forever since I am dial-up. i am so grateful! Thank you.



    I have an older emachine with an older version of Windows XP. Is there anything I can take off of it to help fix the infected program in this one?

×

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 3,614 Answers

Hi sae,

Use a flash drive to store and save your photos, while you cannot install burning utilities and you dont do emails in your pc..

Posted on Feb 11, 2008

  • micromaster
    micromaster Feb 11, 2008

    Hi, sae,



    In addition from my recent post..



    One of the most important yet overlooked elements of PC maintenance is data backup. If you do not perform regular backups, chances are your productivity will eventually suffer from data losses or a failed Windows installation.

    All versions of Windows after 3.1 ship with a free backup utility called Microsoft Backup. It is not the best backup program available, but it may be sufficient for your needs. (Backup is better in later versions of Windows. Microsoft recommends Win98/Me users purchase a third-party utility.) If you want more control over your backups, consider purchasing a third-party program.

    Backup is part of the System Tools utility. However, Setup does not install it by default in Win98/Me/XP Home. If you cannot locate Backup, visit the Microsoft support site and query for article No. 152561 (Win98), No. 264541 (WinMe), or No. 302894 (WinXP Home).

    In Win98/Me, click Start, select Programs, Accessories, System Tools, and click Backup. To create and run a backup, click the Create A New Backup Job radio button and click OK. Follow the prompts to create a full or partial backup. If you want to create a backup set and run it later or run an existing backup set, open Backup and click the Open An Existing Backup Job radio button and click OK. You can now access the main Backup dialog box.

    In Win2000/XP, navigate to the System Tools utility and select Backup. Click the Backup Wizard button. If you do not see a Backup Wizard button, click the Welcome tab. In WinXP, the wizard will start automatically if you are in wizard mode. Follow the prompts to create your backup set.

    When you reach the last dialog box, Completing The Backup Wizard, you can click the Advanced button to create a backup schedule (this option is not available in Win98/Me). When you reach the When To Back Up dialog box, select the Later radio button and click the Set Schedule button. Perform data backups on a schedule that is appropriate to the importance of your files (once a week is a common timeframe). You should also perform a system backup at least once a month.

    If you do not want to use the wizard, or you are working with an existing backup, open Backup and click the Backup tab to access the main Backup dialog box.

  • micromaster
    micromaster Feb 13, 2008

    hi,



    abosolutely yes.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 589 Answers

I completely feel your need to get those pictures off of there, and I deal with several cases of people in the same situation weekly.

I have a solution, but it may be time consuming.

Beings as you have internet access, you can use a remote picture storage site, such as photobucket.com, or tinypic.com, and then worry about the virus afterwards.

The longer the PC remains in use, the better the chance you will lose the pictures.

Posted on Feb 11, 2008

  • brian c
    brian c Feb 11, 2008

    Its a file upload site. You just make an account, and upload the pictures to their servers. No emailing is required.

    Go to www.photobucket.com

    Click on "join now"

    Choose a username and a password.

    The rest is self explanatory. They may send you an email confirmation.

    Once you have made an account, login, and upload the photos.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My operating system is XP S3 Antivirus - Norton


that's common in norton that's why i'm not using it anymore,they are repeating scanning virus even you delete or remove..and they also hard to remove from your system..on my part i restore my system to when before i installed norton..so do the restoration system

Feb 14, 2011 | Microsoft Windows XP Professional

1 Answer

Vista emachine won't load any programs.


It really does sound like one of the more common trojans (this is not a virus it is entirely different)

If you can start in SAFE MODE (press F8 repeatedly during boot) and can start the computer in safe mode with network support there is a SLIM chance that you may be able to do an online virus scan from one of the better anti virus suppliers. (see lower)

If you have information that you must keep then a good way to get it is to take the hard drive out and place it in another computer that is FULLY protected against virus AND SPYWARE.

Another way is to get a good copy of UBCD or BARTPE (burnt on a safe machine) and use those to try clean the nasty that you have.

I have seen quite a few machines like this so far this year. I would guess that if you did have antivirus it might have been norton and would also guess that you did not have a decent up to date antispyware.

You probably caught this one from a web site.
Even if you could restore you should not do so as these type of nasty also infect restore points. once you have your data off use your e-machines cd's to restore the machine to its original condition and get both a decent antivirus (not norton or mcafee) Nod, Eset, Kapersky, AVG and a decent antispyware package (superantispyware or malwareantibytes) before you go online and ensure you keep them up to date.


if this information was useful please click.


Aug 16, 2009 | Microsoft Windows Vista Home Basic Edition...

2 Answers

Virus Attack


Ty installing the AntiVirus in Safe Mode.

Mar 29, 2009 | Symantec Norton Internet Security 2009

2 Answers

How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

1 Answer

My norton antivirus provided by yahoo.com is shutting down whenever i try to preform a scan


You might have download the fake norton antivirus, some can be viruses. People on the internet do that to infect computer so it might be a virus u download and not the official norton antivirus.

Sep 09, 2008 | Computers & Internet

2 Answers

Svchost virus


u can change antivirus i suggest u can install norton antivirus 2007

Mar 07, 2008 | Computers & Internet

1 Answer

I have win32 virus in my pc...


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Remove all the entries that the risk added to the hosts file.
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


2. To remove all the entries that the risk added to the hosts file

Navigate to the following location:


Windows 95/98/Me:
%Windir%
Windows NT/2000/XP:
%Windir%\System32\drivers\etc

Notes:
The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
%Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


Double-click the hosts file.
If necessary, deselect the "Always use this program to open this program" check box.
Scroll through the list of programs and double-click Notepad.
When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
Close Notepad and save your changes when prompted.


3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


Navigate to the subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


In the right pane, delete the value:

"Ph4nt0m" = "Ph4nt0m"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


In the right pane, reset the value to the original value if applicable:

"Start"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


In the right pane, reset the value to the original value if applicable:

"Start"


Exit the Registry Editor.



also u can use the link for free download of virus removal tool
http://www.bitdefender.com/site/Download/browseFreeRemovalTool/

Jan 22, 2008 | Computers & Internet

1 Answer

Uncheckable hidden in propertis


Go to start menu ,then all programs, then accessories , then system tools and then system restore , restore your computer to a earlier time, if it's not a problem for you try to restore it before the virus infected or attacked your computer

Nov 16, 2007 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

104 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

kakima

Level 3 Expert

100387 Answers

David Payne
David Payne

Level 3 Expert

14160 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...