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Paper Tray Rollers
Turn off and unplug your HP printer. Pull out your printer's paper tray and locate the printer rollers on the paper tray. Each roller is gray or black, and they are made of rubber. Remove the rollers from the tray.
On HP inkjet printers, the printer roller is not on the paper tray; it is on the area inside of the printer where the paper tray slides into the unit. Remove the paper tray and sit your HP inkjet printer upright, so the paper tray area is facing upward, and then look for the printer roller.
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the paper or internal tray rollers with the cloth. Fold the cloth in half and repeat the cleaning process until the rollers are free of dust and debris.
Wipe the rollers with a dry, lint-free cloth to remove any remaining dust or debris. Let the rollers dry completely before sliding the paper tray back into your printer.
Internal Pickup Roller - Laser Printers Only
Turn off and unplug your HP printer. Open your printer's front door and pull the printer's toner cartridge toward you to remove it from the printer.
Locate your printer's internal pickup roller. The roller is gray or black, and it is made of rubber. Lift the roller upward, towards the front of your printer. Pull the roller gently out of the printer and lay it on a clean surface, such as a desk or workbench.
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the pickup roller with the cloth. Fold the cloth in half and repeat the cleaning process until the roller is free of dust and debris.
Wipe the roller with a dry, lint-free cloth to remove any remaining dust or debris. Let the roller dry completely before snapping the pickup roller back into place inside of your HP printer. Reinstall the toner cartridge and close your printer's door.
if you can remove the rollers, then soap and warm water. If you can't remove them, then use a damp cloth. There is a rubber roller cleaner that printer techs use but I don't know how easy it would be to find. Do NOT use any alcohol based cleaners. They'll clean your roller but they'll also shorten the lifespan of the rubber a great deal.
I am a HP service tech. Dust can build up on the rollers or the rollers can harden over time. Usually we replace the rollers (get them from lexmark). Also, we use a fluid called "Roller Rejuvenator/Platen Cleaner". It's made by a company called Techspray. Part number 1612-2SQ. That should clean the roller and soften the rubber up a bit. The only way to prevent this is keeping the printer in a clean environment. Dust and dirt is a printer killer. Consider getting some kind of cover for the printer when it's not in use. Good luck.
Okay.. 1st off I'm probably going to the jumped on for this... But.. I fix and/or make them work printers, computers and all sorts of electronic gear. For a living... Yes .. the manufacturer will tell you not to use alcohol to clean the rollers. but it does work. Windex (ammonia) will clean the heads at times. I also use Scotch brite pads to clean the pickup rollers. We get them in about 8x10 inch pads. I will spay some alcohol on the end where the pick up roller is. Place the pad in normal paper tray. Most printers have a cam shaped one on the right, left or in the middle. That gets the paper moving. The pad is way to thick to actually move and will cause a jam indication on the printer. But what happens is the roller will slip on the pad and clean itself. Pretend you cleared the jam a couple of times and the printer will try to pick up the 'paper' and jam again. A couple of these and the pick up roller (cam shaped) will usually be good to go. The other option (the best) is to buy a new pickup roller for the printer. But cleaning will work for the short term. What happens on most printers is the roller gets very smooth from normal use and then won't pick up the paper for the rest of the trip through the printer. I have used a piece of fine grade sand paper, but you have to hold it so it won't go through the printer and it makes a gritty mess... Once I orderd a 'printer cleaner' from HP and all it was, was a couple of pieces of scotch brite glued to a fancy holder to match the spacing of the rollers. That's when I started using sheets of the stuff. Just pretend they are a piece of printer paper. In the worst case I have used belt dressing and then alcohol to clean most of it off. Alcohol has a tendency to soften the rubber on the pickup roller. That's why the company says don't use it. But you can by rubber rejuvenator that is mainly alcohol.. Go figure.........
*Maybe*. All depends on how old your inkjet printer is and what's accessible.
Turn the printer off to park the print carriage, then unplug the power cord.
Take out the paper, remove the paper trays and the rear door. Using a clean lint-free cloth moistened with an all-purpose cleaner, clean every rubber roller you can reach. Rotate the roller shaft in the direction of paper travel, you may need to "encourage" it a little to rotate it; if you encounter too much resistance or hear a gear jump, stop trying to turn the shaft immediately!
Some of the older DeskJets don't have a rear misfeed door, but do have 2 very large rollers inside that are hard to turn, but can be turned, and need cleaning regularly if you're using the printer a lot.
Dry the rollers, reassemble the printer, add paper and power up.
Let me know if this helps!