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Among with the scanner/printer, you recieved a cd with the machines drivers and software. You have to install these two to the laptop to make the machine work. When you install the software, you can use this to scan your letter. It should be called something like "hp solution center" or similar. There would be clear instruction/options there for your task!
you need to install the motherboard driver if already install the motherboard driver try remove it by using (ad and remove program) how to do it? go to the start menu and din control panel did you find that word ad and remove program and din looking for the name of your motherboard and high light it din click uninstall din install again make sure your board driver your use installing are compateble of *********** board model if the installation encounter trouble during installation like not responding or don't sent try to use other cdrm.. thank you..felix from ph
what os are u using and have you installed origal drivers that came with unit.
if youre using vista youll have to update drivers for scanner
if its not original disk youll have to update drivers anyway