From Word it ejects paper with no printing or error messages. It appears to be going through the printing process when printing test page but does not print any ink. Have just reformatted drive and reinstalled Windows XP SP1 for virus and adware issues but the printing issue preceded that.
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Kelly, error 0x97 This specific error pertains to a scanner pcb fault.
they say it has to be fixed by Epson (go figure.)
Links below may help. to show your appreciation press the helpful button and follow me on fixya for more tips and info. How to fix an Error message on an Epson Printer
An Epson service man (he was VERY kind to suggest this) told me to use a weak detergent solution on the rollers, NOT alcohol as that will dry out the material the rollers are made of. Although the problem has recurred a couple of times, it's worth repeating when necessary. I actually activate the 'print' command so it tries to feed in paper, while I FIRMLY hold a piece of fine cotton cloth stretched over a thin plastic ruler, which I hold down where the paper feed grabs its paper. The printer has a couple of tries to feed paper, reports an error message (because there was no paper) and I activate it again, thus exposing the WHOLE of the feed wheel to the cleansing cloth! WORTH A TRY!
Is the message general error? The problem is tchip. When turn on chip is recognized by printer, but when start to print, printer "read" some information from the chip. Here is the error. Some pin at the chip for redaing the existence of chip, other pin for reading the information. Check connector between chip and carriage.