Question about Directv HR10-250 DTV Receiver

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Hr10-250 powers downs

My reciever will just power off then reboot itself. It seems to do this while recording but it has done this while not recording. Any suggestions?

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  • krissyswain Mar 09, 2008

    My receiver will either reboot on it's own or freeze all together. The buttons on the remote and receiver become non responsive and I have to unplug/replug. I also am unable to make a "successful call" through the receiver to the network.

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It´s possible a bad contact on power or amplifier boards;it´s necessary to check them.Walter

Posted on Feb 12, 2008

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1 Answer

Reboots then shuts down again


To unlock the Channel Master CM7000PAL DVR:

1. Unplug the recorder from the wall outlet and DISCONNECT THE ANTENNA. Now plug it back into the wall power outlet.(This will keep the recorder from freezing and rebooting)

2. let it go thru it's normal bootup, tv guide search, etc.

3. When you are able to, hit MENU and then go up to TIMERS. Delete all of the record timers. Unplug it, reconnect the antenna, and plug it back in.

4. After a now a proper bootup, re-program you timers and you will be good to go.

5. And the best thing is, all of your pre-recorded shows will still be there on the hard drive.


I have 3 of these 7000pals and 2 have done this same thing, one of them did it twice. It seems like after years of adding and deleting timers, the DVR's software gets "confused". I've noticed twice it happened "on the hour" just as a program timer started while I was watching a program through the DVR. ZAP...Locked up! The power button would not even work to turn it off.

I would suggest that you do a yearly "TIMER CLEAN" to avoid this trouble in the future.

Oct 07, 2013 | Channel Master CM7000PAL HD DVR

1 Answer

For the past couple of days, every show our DVR has recorded freezes a couple of minutes into playing it and the DVR reboots itself. This always occurs at the exact same time on that show. We don't have...


Hi, Mary with Dish Network Customer Service. Since the DVR is the only thing having the freezing issue, it sounds like it maybe a hard drive issue. I would recommend resetting the receiver. Unplug it from the power supply for 10 seconds and then let the receiver reboot itself. If you are still having this issue, I would recommend calling Dish Network and we will need to replace the receiver. Hard Drive issues do not resolve themselves and only get worse over time. Please let me know if I can be of further assistance.

Jan 13, 2011 | DISH Network ViP722 DTV Receiver /...

1 Answer

Reciever constantly powers on and then off again


ryantrulling,

If the receiver is powering off/on, there may be an issue with the power supply. Have you unplugged the receiver from the electrical outlet? If not, unplug for 10 seconds and plug back in. This will reboot the receiver and have it reacquire the satellite signal. If the lights do not illuminate after plugging the receiver back into the electrical outlet, please call 1-800-333-3474. We need to replace the receiver.

Ray Calo
DISH Network

May 16, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

622 rebooting problem


This issue would have to be resolved in home, it is linked to a power issue and your voltage will need to be checked at the outlet your recvr is plugged into, HD DVR's need alot of constant power to operate poperly. the nes time you call about this issue the standard procedure is to send a tech to check voltage.

Oct 03, 2009 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Dish 625 DVR recorder won't play recorded shows. It gives me an error code (05)


Hi I will be more than glad to assist you in this concern. First press the power button on the front panel of the receiver for 10secs. once you press it the receiver will turn off and it should turn on by itself, once it turns on by itself you will see attention 015, press the menu button on the upper left of the remote, once you see the menu button press 6, 1, 1 on the remote and it should show on the screen point dish, select on check switch, once u are on the installation summary screen, select on test and it should do a test of 1 of 3 or it depends on your sat orbital location that u have.. once its done, it will show the installation summary screen and you should see sat input 1 & 2 with port1 up to 2 or 3 depends on your sat orbital location, all the trans on the sat 119, 110 or 129 if you have should be ok and green. once you see that all ok, select done on the screen, and it will be back to point dish, select done again, and then cancel all the way out of the menu, it should show on the screen attention 015, let it finish until it download the programming guide, once its done it should show a tv pic. press the dvr button and access your recorded event, it should play the dvr event. if the problem still exist, unplug the power of the dvr from the power outlet for 1 minunte then plug it back again and it should acquire the sat signal and download the programming guide, once it shows a pic. press again the dvr button and access the recorded event. it should play the recorded event, just incase the problem still exist, check what will be the exact error msg, write it down in a piece of paper and please feel free to get in touch or you can call on 1-800-333-3474..in order to for the dish tech support replace the receiver, this is a dvr lost of function.

Sep 05, 2009 | DISH Network DVR-625 DTV Receiver /...

2 Answers

Vip622 rebooting, fan always running on high / No Video


Hi! I am sorry to hear about the frustration that you experience from the tech support of dish network. If you already talk to this guys for 90 minutes do different troubleshooting steps, Did they ask you if your receiver is plug in to a power strip or surge protector? If your receiver is plug in to a surge protector or power strip, please unplug it from the surge protector or power strip for 1minute. then plug in directly to the power outlet. Sometime the power strip or surge protector dont give the 100% current needed by the dvr. just to isolate the problem, connect the dvr to the power outlet and plug in after 1 minute. if the receiver dont boot up it just turn on the green light and turn off by itself. there is a problem from the power supply of the dvr. just in case it turn on and it shows attention 015, press the menu button on the remote and it will show the main menu, press 6,1,1 on the remote and it will go to point dish,once its on point dish, selct check switch, then on the next page selct test, it will run the test up to 1 of 3 or 4 it depends on the condition of the sat dish, once its done, it will show the installation summary screen, it should show the 3 sat or 4 depends on how many you have, ex, 119, 110, 129, or 77, 72, 61.5, once all sat are all ok, selct done, then select done on the point dish and cancel all the way out of the menu and you will see attention 015, it should finish the progress and download the programming guide, and it should show a picture on the tv screen, just in case the problem still exist, call 1-800-333-3474 and ask for a supervisor and explain to the supervisor that you talk to the tech for 90 minutes and also tellthe sup that you did the troubleshooting step that i mention to you but the problem still exist.. the problem is with the dvr, pls feel free to get in touch if you have any query..

Jun 23, 2009 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

There seems to be no power when it is plugged in


If something else works in the outlet that reciever is plugged in to, the reciever is fried. Try to charge your phone or plug in a clock where the reciever is. Outlet might be connected to a light switch, for a lamp or something. If you have a light switch you don't what it does, this might be it. Hope it helps.

Mar 12, 2009 | Sagem PVR 6280 Freeview DTV Receiver /...

1 Answer

Unable to record show on the DVR


Try a hard reboot. Hold the power button on the box till it turns itself off. It will turn itself back on. After restarting try to record live tv. If you can't watch recorded shows either your harddrive may be fried. After thought, a $20 tv tuner card from e-bay for your computer, you could record them to your desktop.

Mar 11, 2009 | TV Receivers & DVRs

1 Answer

Cannot down TV Schedule


1. Press Menu on the remote. 2. Choose Setup from the menu. 3. Scroll to Connect to ReplayTV Service Now. 4. If you don't have this option try this. For ReplayTVs running older software: 1. First, exit any menus you're currently in. 2. Press "2-4-3" on the remote followed quickly by pressing the "Zones" button - this will launch an informational screen, with like a 1-Exit, 2-Clear the Channel, etc. 3. Select #7, 'Net Connect' from the menu. (#4 on ReplayTV 2000 or 3000 series). A message at the bottom of the tv screen will indicate a successful connection. If you are unable to force a connection using this method, you may need to reboot your unit. This is done by pressing and holding the "Power" button on the front of the unit for 10 seconds. (Note: When you hear the fan in the rear of the unit turn off, your unit is rebooting.) Now repeat the previous instructions to force a connection. This is all found on the support site: http://www.digitalnetworksna.com/support/replaytv/document.asp?docID=87

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