Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Brushbar not spinning

I removed soleplate and cleaned off everything on bristles. Checked belt it is still in place. But brushbar is still not spinning I did tilt the handle backwards to get brushbar moving. The vaccuum is running but no movement.

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  • Anonymous Mar 20, 2014

    I took the filter out for cleaning and washed then dried it. Upon replacing it the Bristle bar continues to spin even though the trigger is not being pulled.



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If your Dc14 is all floors it will have A clutch fitted this is easy to determine just stand in front of your machine look down at the left hand side there will be a coloured knob on the side e.g. blue.yellow,green,purple this will have a pointer on it which when you pull handle back to vacuum must move to drive position you can rotate it by hand if it is stuck in park position ,
If there is no belts broken the brushes will now turn.
If they don’t the chances are one of the 2 belts have snapped.
You will then need Manuals to help you repair the problem.

Go to this site for more infomation.


Posted on Feb 12, 2008


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SOURCE: Brushbar not spinning

Well dummy me. I called Dyson. There is an on/off switch RIGHT NEXT TO THE MAIN ON OFF for JUST the beater bar. Itis not highlighted in the manual and I never even looked at the front of the machine! Pressing did reactivate beater bar after the auto shut off caused by the sock! HOWEVER I am keeping the more complicated clutch instructions, just in case. Thanks!

Posted on Oct 01, 2008

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Dyson DC07 belt change has resulted in very noisy vacuum!

Hi I agree with the first 2 solutions above but not the 3rd one.
If you have suction coming through the hose when the machine is in upright position then the u bend has nothing to do with this problem.

Right so ... The belt snapped.

The answer to you question is "why did the belt snap" its true that it could just be old age but its more likely to have been caused by a foreign object being sooked up.

How the belt/brushbar/motor interact

Your belt simply connects the motor to the brushbar know as Direct Drive. If an object get inside the space between the motor and the brushbar or if it can jam the brushbar then this will cause the rubber to burn. The motor will keep spinning and the belt wont be able to so will snap.

So its easy to see that the belt has snapped and people just think "'oh the belt has snapped"

You might wonder where im coming from here.

Anyway because the brushbar got jammed it may also have been buckled slighty either as a result of the foreign object causing it to stop suddenly from spinning at high speed or/and the result of the heat build up.

The rattling noise you now find your Dyson making is more than likely because your brushbar is buckled and when it spins the bristles are hitting the housing unit.

Your belt will snap again unless you replace the brushbar

Apr 10, 2013 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

How do I replace the belt on my dysonDC14

Hi Margaret,

If your DC14 is a model without brush control, please follow this online guide to check everything is correct with the brushbar, and to replace the belt:

However, if your machine is a model with the brush control feature, you won't be able to replace the belt yourself. If your machine has brush control and the brushbar is not rotating, please follow this guide to resolve this:

If you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help.

Best wishes,

Dyson Online Customer Support

Jan 06, 2012 | Dyson Vacuums

1 Answer

My brushbar isn't rotating but the belt and motor are fine - any suggestions please

The brushbar needs to rotate in the end pieces that hold it onto the head. If the motor and belts are fine, your problem is the brushbar is seized on its shaft. To solve, remove the bottom plate. Then lift out the end of the brushbar opposite the belt, but do not remove the brushbar. Grab the bar with one hand and the end cap with the other and pull the end cap off. It just slides on the shaft. If the shaft comes with the cap, no problem. That means the opposite end cap came off the shaft. Clean the dust/lint out of there and then take a look at the other end for the same. Slide everything back together and the bar should now be free to rotate on the shaft. Reinstall the bottom plate and you are ready to go.

Jan 27, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

I have a Dyson DC14 Full Kit. We just got new thick carpet and the vacuum is very hard to push and leave deep indents in the carpet. Also the dial that goes from carpet to bare floors seems to make no...


This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.

Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.

If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;

Step 1. Unplug the vacuum cleaner.

  • Lay the machine flat on the floor and turn it over so that the base can be viewed.
  • Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.


  • Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
  • If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.

If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;

If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.

Chris Jones

Jan 06, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Burning plastic smell when using the vacuum cleaner

HI, Thanks for contacting the FixYa team.

1. Plastic Burning Smell - This means that there is friction in a plastic part of your Dyson. The only place this will be coming from is the BrushBar. The brushbar has jammed somehow. The smell arises as the rubber belt is still trying to turn the plastic brushbar but the brushbar is not moving. To solve the problem you will need to unscrew the soleplate using a 2 pence piece, this is done by inserting the 2 pence piece into the 3 plastic screws on the underneath of the Dyson. Turn the screws a quarter anticlockwise. You can then remove the soleplate. You will probably see that there is a build up of debris by the brushbar. This is more common on The Animal version as pet hair mixed with dust gets stuck in here, especially if the machine has been used on a damp or wet surface. So clean this area out and then try manually rotating the brush bar in each direction. If you have been using the machine for too long with the burning smell then it is likely that your brushbar will be melted where the belt attaches to it. If this is the case then you will need to get a new brushbar. If the brushbar is not too damaged check that the belt has not broken. If the belt has not broken then replace the soleplate. Turn the screws a quarter in a clockwise direction. Should your belt be broken then please re-post and we will show you how to sort this. Thank you

Oct 25, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

The brushbar is not spinning.

Even though the belts are intact they can still be stretched and will not turn the brush. Here is a link to the belts you need:

Dyson DC14 Replacement Belts

Nov 24, 2009 | Dyson DC14 All floors Bagless Upright...

1 Answer

Beater brush won't spin but belt is intact and ok. Brush is clean and spins freely by hand.

For your beater brush to spin, you have to meet two conditions:
1) the vacuum cleaner has to be reclined (put your foot on the front and pull back on the handle).
2) The clutch actuator (the dial where you switch between BEAR FLOORS and CARPETS needs to be set to CARPETS).

If the brushbar/beater bar still doesn't spin after that, call the Dyson helpline, they will assist you. If you are saying that the brushbar isn't spinning because it is not picking up any dirt, you may have a loose internal hose, a blockage in the machine or the bristles on the brushbar are worn. Call the Dyson helpline for assistance.

Jul 11, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson animal won't push on carpet; turning off then on works for

First check to see if the gray plate that you removed to access the brushbar is back on the machine properly. Also, make sure that the long black strip on the plate is on properly and is not making it harder to push the machine.

Lastly, you are able to remove what is called a "ropeseal" from the bottom of the machine which will allow more air to flow underneath the machine. This won't affect the suction power of the machine.

To remove the ropeseal, take the gray soleplate off again and have a look at what would be the inside of the plate - you'll see a long, thin piece of rubber/foam that looks like a rope/string sitting in a groove all the way around the openings that the brushbar bristles stick through. Remove the seal and keep it in a safe place. Your machine will be easier to push now.

Jun 15, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Less than normal or no pickup from cleanerhead

These are not real powerfull vacuums (I know not what you have heard) but make sure bottom plate is fully sealed I see customers put these on wrong and the brush does not make good contact

Nov 29, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

3 Answers

Brushbar not spinning

Well dummy me. I called Dyson. There is an on/off switch RIGHT NEXT TO THE MAIN ON OFF for JUST the beater bar. Itis not highlighted in the manual and I never even looked at the front of the machine! Pressing did reactivate beater bar after the auto shut off caused by the sock! HOWEVER I am keeping the more complicated clutch instructions, just in case. Thanks!

Jul 13, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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