Question about HP LightScribe dvd640i (DVD640I) DVD±RW Dual Layer Burner

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Windows XP not recognizing cds/dvds in my HP DVD640i

I have an HP DVD640i. I have a compaq 2.4 Ghz machine. I run WIN XP PRO w/ SP 2. My DVD is recognized in Windows Explorer and the HW Device Manager shows everything as OK.

However, when I insert a CD or DVD, nothing now happends. XP does not recognize that their is a cd/dvd in the drive. I used to use my my 640i just fine. I don't remember what may have changed in my environment when I first observed the DVD was no longer working.

I also have a 'normal' DVD drive and the same cds/dvds work just fine.

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  • hagancole Feb 18, 2008

    Hey, thanks for the input so far......so, i've done everything you've suggested...However, my system still doesn't recognize CD/DVDs once I put them into the drive. The Green Light on the DVD/CD drive lights up as if something is happening but nothing does. I haven't even tried to burn a CD since I can't even read existing cds/dvds.



    As far as doing a system restore....i actually have another computer that I'm using. I got a upgrade from a friend and had installed my HP DVD into this Compaq computer. The system was pretty much wiped clean before I got. I added my DVD drive to the computer, installed drives/software from the installation disc that came with the drive. Funny thing, the computer i got also had an older HP DVD RW drive but that didn't work either, so that is why I took my newer HP DVD RW drive and added that to my upgrade. Mine doesn't work either....So, I assume that there is something amiss in my system vs. a hardware issue since both HP DVD RW drives don't seem to work.

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Most likely your CD-DVD burning software is corrupted. When that happens, the machine doesn't recognize the existence of the CD/DVD hardware. Clean up your machine, defrag, run a freeware registry cleaer-defragmenter (see C-net for a good one). Then Reinstall/upgrade your burning software (the Windows XP software is not sufficient) either from HP/Compaq, if it came with your machine, or the program website if you purchased it separately. You may find out which it is by using a marvelous freeware program called Belarc advisor.

Posted on Feb 11, 2008

  • Richard Roberts Feb 14, 2008

    Also, you may try to do a system restore to a date when you know you could burn a CD-DVD,which could take care of your problem. Find the last one you burned, as it will have a date on it, or just guess.

  • Richard Roberts Mar 15, 2008

    Anything happen?

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