Question about Creative Labs Zen Micro MP3 Player

2 Answers

Getting out of recovery mode

I have a creative zen sleek photo mp3 player. It went into recovery mode and I can't get it out of recovery mode. When I connect it to the computer, it won't even recognize it. It keeps saying it's not connected. How do I get it out of recovery mode?

black creative zen micro 5 gb

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  • 9 more comments 
  • Emilia12 Feb 12, 2008

    i have the zen micro photo and it will not come out of the recovery menu, please help

  • Anonymous Feb 17, 2008

    creative zen micro mp3 player

  • Anonymous Feb 19, 2008

    i have concected the zen tom y computer but i can not getout of the recovery mode and i really hope you guys help me

  • Anonymous Mar 03, 2008

    IT WONT TURN ON IT GO'S STRAIGHT INTO RECOVERY MODE HOW DO I GET TO MY MUSIC I TRIED FIRMWARE RELOAD BUT IT JUST SITS THERE FROZEN FOREVER

  • extender Mar 04, 2008

    I own a 4 GB Zen MP 3 Player. It went into recovery mode and I cannot get it out of recovery mode neithe can I reboot it .  I own a PC but use Safari for my web browser.  I do have Windows Media Player installed on my computer. Pls help . Louisville 

  • lalo patel May 13, 2008

    do not

  • Fetwell May 15, 2008

    I have awhite 6GB zen Micro that cannot be detected by a computer when put in a USB port so i need to reinstall the firmware but i cant

  • Anonymous May 15, 2008

    Creative Zen MP3

  • Anonymous Jul 02, 2008

    I have a creative zen sleek photo mp3 player. It went into recovery mode and I can't get it out of recovery mode. When I connect it to the computer, it won't even recognize it. It keeps saying it's not connected. How do I get it out of recovery mode?

  • Anonymous Aug 20, 2008

    trying to fix the creative zen vision, stucked in recovery mode.

    tried already the clean up actually all the options, but into no avail what should i do?

  • 6 shot Sep 22, 2008

    my player keeps going into recovery mode everytime i turn it on and i don't know how to get it off of recovery mode can somebody help me please

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2 Answers

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  • 4,402 Answers

Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
do a Clean Up
this Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Reboot the device.

it it continues to boot into revcovery mode see below:


Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt


Posted on Feb 11, 2008

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I contacted Creative and it turns out the firmware in the unit was not compatible with my new Vista computer. They instructed me to hook the Zen up to a Windows XP computer with Microsoft Media Player 10 (Zen's may not be recognized with WMP 11 if the correct firmware is not downloaded). I followed their instructions and the unit is now recognized by both my XP computer as well as the Vista computer.

Posted on Feb 20, 2008

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SOURCE: Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Posted on Oct 06, 2008

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1 Answer

My zen photo sleek is stuck in recovery mode


I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (http://ccftp.creative.com/manualdn/Drivers/PDE/9475/0xD499781C/ZenSleekPhotoP4S_16_1_10_01.exe).

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

Nov 26, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

My zen is frozen on recovery mode


Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

and this one if you have the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

4 Answers

Getting out of recovery mode


The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Sleek NO SOFTWARE


http://support.creative.com/Products/Products.aspx?catid=213&catName=MP3+Players

May 14, 2008 | Creative Labs ZEN SLEEK MP3 Player

3 Answers

Help me


Have you tried inserting a paperclip into the small hole to the right of the port?

Apr 26, 2008 | Creative Labs Zen Sleek Photo MP3 Player

5 Answers

Getting out of recovery mode


I have the sleek photo and mine bugged out yesterday. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

Jan 30, 2008 | Creative Labs Zen Sleek Photo MP3 Player

1 Answer

Zen sleek frozen / recovery mode


try this
http://www.anythingbutipod.com/forum/showthread.php?t=10960
If that doesn't fix it try the USB cable

Jan 15, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Firmware update does not recognize Sleek


is it possible to try another computer or laptop?

Nov 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Sleek Photo


try the Reload Firmware option from the Recovery Mode menu? It makes a huge difference!

Seeing as how you can access Recovery Mode, can perform its disk operations, and seeing as how your computer does recognize it, it seems there's a good chance it's simply firmware corruption causing your problem.

Feb 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Can't reinstall Firmware


It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Feb 13, 2007 | Creative Labs ZEN SLEEK MP3 Player

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