Question about Fax Machines

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BROTHER "MFC-3820-CN" TROUBLESHOOTING

I HAD BEEN USING THE SUBJECT MACHINE. A FEW DAYS AGO A MSG CAME TO HE LCD SCREEN THAT, "MACHINE ERROR 41; UNPLUG POWER AND CALL TECHNICAL SUPPORT".

I DID ACCORDINGLY. BROTHER SAID THE MACHINE IS OUT OF IT'S MANUFACTURING WARRANTY THEREFORE IT WILL BE CHARGABLE AND TOLD ME AN ENOROMOUS AMOUNT WHICH IS FOUR TIME MORE THAN THE ACTUAL PRICE OF THE MACHINE.

WOULD YOU BE KIND ENOUGH TO LET ME KNOW:

  • IF I CAN FIX THE MACHINE MYSELF?
  • OR LET ME KNOW THE CHEAPEST WAY TO FIX IT?
  • PLS LET ME KNOW THE PLACE AND/OR PERSON?
  • ALSO LET ME KNOW WHAT MEANS BY "ERROR 41" BECAUSE I DON'T HAVE THE MANUAL WITH ME?
SINCERELY YOURS,
IJAZ
EMAIL : IJAZSAFFI@HOTMAIL.COM
MOB : 00-44-77-8212-8085
MOB : 00-44-79-3088-7390

Posted by on

  • SAFFI Feb 11, 2008

    I HAD BEEN USING THE SUBJECT MACHINE. A FEW DAYS AGO A MSG CAME TO HE LCD SCREEN THAT, "MACHINE ERROR 41; UNPLUG POWER AND CALL TECHNICAL SUPPORT".

    I DID ACCORDINGLY. BROTHER SAID THE MACHINE IS OUT OF IT'S MANUFACTURING WARRANTY THEREFORE IT WILL BE CHARGABLE AND TOLD ME AN ENOROMOUS AMOUNT WHICH IS FOUR TIME MORE THAN THE ACTUAL PRICE OF THE MACHINE.

    WOULD YOU BE KIND ENOUGH TO LET ME KNOW:


    • IF I CAN FIX THE MACHINE MYSELF?
    • OR LET ME KNOW THE CHEAPEST WAY TO FIX IT?
    • PLS LET ME KNOW THE PLACE AND/OR PERSON?
    • ALSO LET ME KNOW WHAT MEANS BY "ERROR 41" BECAUSE I DON'T HAVE THE MANUAL WITH ME?
    SINCERELY YOURS,
    IJAZ
    EMAIL : IJAZSAFFI@HOTMAIL.COM
    MOB : 00-44-77-8212-8085
    MOB : 00-44-79-3088-7390

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2 Answers

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You need a new print head.

You could try cleaning the one on there, but all brothers similar to yours are plagued by this problem.

To clean it try:
SWITCH MACHINE ON WHILST HOLDING DOWN MENU/SET KEY, THIS PUTS MACHINE INTO FACTORY SETTINGS MODE.
(MAINTENANCE WILL SHOW ON LCD)
ENTER CODE:84 & WAIT WHILE MACHINE PERFORMS A FORCED CLEANING CYCLE.
(cLEANING WILL SHOW ON DISPLAY)
NOW ENTER CODE:09 & MACHINE WILL PRINT OUT ITS PRINT QUALITY CHECK SHEET.
(IGNORE INSTRUCTIONS PRINTED ON CHECK SHEET)
CHECK QUALITY & REPEAT BY USING CODE:84 IF NEEDED.
(YOU MAY HAVE TO DO THIS SEVERAL TIMES BUT YOU SHOULD SEE A STEADY IMPROVEMENT WITH EACH CLEANING CYCLE)
WHEN FINISHED AND QUALITY IS GOOD, ENTER CODE:99 TO RETURN TO STANDARD MODE.
PRESS MENU/SET 4, THEN MONO FAX START TO PRINT OUT
PRINT QUALITY CHECK SHEET & FOLLOW ON SCREEN INSTRUCTIONS.

Posted on Feb 11, 2008

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  • 1 Answer

When trying to fax, it is saying that comm error and poor line

Posted on Oct 28, 2008

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1 Answer

I have a Brother MFC-3240C which I use for sending, receiving faxes and photocopying. The machine displays " Unable to Print - See Troubleshooting and Maintenance in User guide" I cannot find...


If you leave it long enough it will probably give an error 41 which is the print head at fault. If so then the machine is scrap as its not worth repairing.

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This is a very well known problem that all the Brother inkjets of that age suffer from. It is believed to be rusting of the inside of the printhead that causes error 41. There is only one fix and that is to replace the printhead . However it is not cost effective and the new head will not last that long either. I used to work for Brother and we were changing heads all day long. It cost Brother a fortune. Scrap the machine and buy a new one.

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Machine error 41


Very likely your print head is faulty. You can get it replaced or try the economical solution below.

I had the same problem after replacing the print head. I removed the ink cartridge and then unclip the two metal two clips by the side that hold the print head. Then I used WD40 to spray through the ink holes until the clear liquid comes out from the print head.Then I replaced everything back and start the cleanning process, do a few test prints. It works ok now, no more Machine Error 41. Therefore, sometime the problem might just be clogged pin heads!

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This is a mechanical problem with the printer head it will need to be repaired.

Try an authorized service center with the link below, sometimes its better to buy a new machine.

http://www.brother.ca/en/customer_care/service_centers.asp

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WELCOME TO THE ERROR 41 DELIMA. YOU WILL NEED A NEW PRINT HEAD, MAY BE U CAN BUY ONE FROM A BROTHER DDEALER AND INSTALL IT GOOD LUCK

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What do i do to fix Machine Error 41?

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I had the same problem with a Brother MFC3420C after replacing the print head with a new one the same error 41 occured 4 weeks later.

I finally fixed the problem (see photo's) and sent the parts back to Brother :-)

Don't buy Brother Inkjet technology its all ****!.

Their laser technology seems to be much more robust and reliable, have had a Brother HL-1440 since 2004 and its still running well.

http://www.flickr.com/photos/48446421@N05/sets/72157623635891898/

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1 Answer

Error 41


error 41 means that the printhead is defectiv. It has to be replaced. Sorry, no chance to fix it anymore.

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