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BROTHER "MFC-3820-CN" TROUBLESHOOTING

I HAD BEEN USING THE SUBJECT MACHINE. A FEW DAYS AGO A MSG CAME TO HE LCD SCREEN THAT, "MACHINE ERROR 41; UNPLUG POWER AND CALL TECHNICAL SUPPORT".

I DID ACCORDINGLY. BROTHER SAID THE MACHINE IS OUT OF IT'S MANUFACTURING WARRANTY THEREFORE IT WILL BE CHARGABLE AND TOLD ME AN ENOROMOUS AMOUNT WHICH IS FOUR TIME MORE THAN THE ACTUAL PRICE OF THE MACHINE.

WOULD YOU BE KIND ENOUGH TO LET ME KNOW:

  • IF I CAN FIX THE MACHINE MYSELF?
  • OR LET ME KNOW THE CHEAPEST WAY TO FIX IT?
  • PLS LET ME KNOW THE PLACE AND/OR PERSON?
  • ALSO LET ME KNOW WHAT MEANS BY "ERROR 41" BECAUSE I DON'T HAVE THE MANUAL WITH ME?
SINCERELY YOURS,
IJAZ
EMAIL : IJAZSAFFI@HOTMAIL.COM
MOB : 00-44-77-8212-8085
MOB : 00-44-79-3088-7390

Posted by on

  • SAFFI Feb 11, 2008

    I HAD BEEN USING THE SUBJECT MACHINE. A FEW DAYS AGO A MSG CAME TO HE LCD SCREEN THAT, "MACHINE ERROR 41; UNPLUG POWER AND CALL TECHNICAL SUPPORT".

    I DID ACCORDINGLY. BROTHER SAID THE MACHINE IS OUT OF IT'S MANUFACTURING WARRANTY THEREFORE IT WILL BE CHARGABLE AND TOLD ME AN ENOROMOUS AMOUNT WHICH IS FOUR TIME MORE THAN THE ACTUAL PRICE OF THE MACHINE.

    WOULD YOU BE KIND ENOUGH TO LET ME KNOW:


    • IF I CAN FIX THE MACHINE MYSELF?
    • OR LET ME KNOW THE CHEAPEST WAY TO FIX IT?
    • PLS LET ME KNOW THE PLACE AND/OR PERSON?
    • ALSO LET ME KNOW WHAT MEANS BY "ERROR 41" BECAUSE I DON'T HAVE THE MANUAL WITH ME?
    SINCERELY YOURS,
    IJAZ
    EMAIL : IJAZSAFFI@HOTMAIL.COM
    MOB : 00-44-77-8212-8085
    MOB : 00-44-79-3088-7390

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2 Answers

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  • 71 Answers

You need a new print head.

You could try cleaning the one on there, but all brothers similar to yours are plagued by this problem.

To clean it try:
SWITCH MACHINE ON WHILST HOLDING DOWN MENU/SET KEY, THIS PUTS MACHINE INTO FACTORY SETTINGS MODE.
(MAINTENANCE WILL SHOW ON LCD)
ENTER CODE:84 & WAIT WHILE MACHINE PERFORMS A FORCED CLEANING CYCLE.
(cLEANING WILL SHOW ON DISPLAY)
NOW ENTER CODE:09 & MACHINE WILL PRINT OUT ITS PRINT QUALITY CHECK SHEET.
(IGNORE INSTRUCTIONS PRINTED ON CHECK SHEET)
CHECK QUALITY & REPEAT BY USING CODE:84 IF NEEDED.
(YOU MAY HAVE TO DO THIS SEVERAL TIMES BUT YOU SHOULD SEE A STEADY IMPROVEMENT WITH EACH CLEANING CYCLE)
WHEN FINISHED AND QUALITY IS GOOD, ENTER CODE:99 TO RETURN TO STANDARD MODE.
PRESS MENU/SET 4, THEN MONO FAX START TO PRINT OUT
PRINT QUALITY CHECK SHEET & FOLLOW ON SCREEN INSTRUCTIONS.

Posted on Feb 11, 2008

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  • 1 Answer

When trying to fax, it is saying that comm error and poor line

Posted on Oct 28, 2008

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