Question about Sony Cyber-shot DSC-W50 Digital Camera

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The lens goes in and out and the screen says access and camera says that I need to turn camera power off

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  • Anonymous Feb 12, 2008

    im having the same problem.... help!

    the repair shop says they will not fix it and ive tried everything in the book.

    my camera's lens goes in and out and then my camera beeps and says to turn it off then on again. this doesnt work

  • kfreeman Feb 13, 2008

    same problem. I've tried the hitting and bashing techniques described in one of the other threads. I also took the camera apart, well tried to. I ended up getting shocked and stopped.




    I really need my camera for school and can't afford to buy a new one. It really makes me sad because I got it for my birthday last year.

  • Anonymous Feb 15, 2008

    same prob

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  • 51 Answers

I wish I could help you guys.

That shock you got was from the flash units capacitor that is located to the right side of the lens. It is indecated by two silver solder connections - there is about 300V DC on there! It hurts!

Have you actually taken it to a Sony service centre or dealer?

They should be able to help you. That lens unit costs about 1/2 of what you paid for the camera.

It is of course the lens unit that is faulty. I could give you a part number for the lens, but you need special software to replace it.

Good luck.

Posted on Mar 09, 2008

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2 Answers

When I turn the camera on it says access , the lens goes in and out then I get a beep and message reads turn the power off and on again. I've done this over and over again and it still won't work. ...


One thing to test before going to repair, make sure you are using a fully charged and correct battery for your camera.
If so, the camera will need repair. This is a common problem and can be fixed. Teleplan Camera Repair does a great job and their blog is also very informative.
Repair: http://www.teleplancamerarepair.com/Sony_Cyber-shot_DSC-W30

Aug 04, 2010 | Sony Cyber-shot DSC-W30 Digital Camera

1 Answer

When I turn on the camera the lenes goes in and out then i get a message on the screen Access turn off then power back on


I tried the solutions posted by StephanSA and my camera is fixed now. What I did was assisting with the motion of the lens and blew between the lens and casing and then dried up the lens with the help of a hair dryer (don't heat it up to much)....Thanks Stephan, you just saved me a few hundred dollars.

Dec 16, 2009 | Sony Cyber-shot DSC-W35 Digital Camera

1 Answer

Lens goes in and out, stays out when off and says


I'm sorry that the lens of the camera is not retracting. Please make sure that the battery is fully charged and there are no dust particles near the lens which stops retracting. Check if you are able to access the Menu. If yes, then, please Initialize the camera under Main settings 1 Menu. If you are not able to access the menu, you may have to power reset the camera by removing the battery and press n hold the power button for 1 minute continuously. After that leave the button and insert the battery and check if it helps. If the issue still persists, your camera will require service.

Sep 26, 2009 | Sony Cameras

1 Answer

Cyber Shot DSC-W55 " Will not Access "


smack it on something, i dropped mine after 30 minutes of frustration and it started working. the next time that it happened i hit it on my table on purpose and it worked. i dont know why but this worked.

Aug 25, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

When I turn my camera on, the lens goes in and out and the screen says "Access," then says "turn off and back on" but it never comes on.


Lens of camera is bad and requires replacement that would cost more then camera worth. Best option is to buy another camera.

Jul 23, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

1 Answer

SONY CYBER SHOT NOT WORKING


Hello samtx930, "turn off the power and on again" its a very commen problem and occurs when the lens block assembly start malfunctioning. Actually the slide motor not work properly and until the lens not come out completely the camera will not work, that's why the error message appears "Access" and then screen shows "turn off the power and on again". In this situation you have to replace lens block assembly.And the part No. is with description is given below: 1-788-363-11 OPTICS UNIT (ED13A) Thanks for using fixya.

Jun 14, 2009 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Access problem


Get it serviced. U've prob. dropped it and the lens is no longer in allignment (retacting issues)

Jul 07, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Turn camera off then on again?


I posted and looked around more online- I found this, did it and it worked! I just held camera with lens upright and used my left thumb and applied pressure when turning off with right thumb.

"I have dsc-w70 with lens stuck out . When you turn it on , you will see a message turn the power off . I've just fixed this morning without any tool and it took only a second . When i turn the power off with my left thumb , i used my right hand to squeeze the lens with little push it in , it will be back to the right position it should be . My camera is working great now like before . Do not affraid , hope everyone can do it . Good luck ."

Feb 22, 2008 | Sony Cyber-shot DSC-W70 Digital Camera

2 Answers

Can't take new pictures!


 Delete some images then try
Still in trouble?
Come back

Oct 16, 2007 | Sony Cyber-shot DSC-N1 Digital Camera

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