I have a Panasonic KX FHD 351 fax phone, I am unable to make copies or receive faxes. When the paper is inserted it does not beep and grab the paper any longer and when trying to copy or receive faxes the rollers after paper is inserted continuously rolls and I receive a error message saying there is a paper jam and the paper goes into the rollers part of the way but doesn't completely finish going through. I have repeatedly taken the paper out and put it back in but the fax phone is not grabbing the paper and pulling it through. I am inserting paper correctly. What more if anything should I do?
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Re: Panasonic Fax Phone Can't send or Receive fax
There maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
hope this helps.
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HI.when u try to receive or send any fax.fax gives any msg r not.first check ur telephone line.u have to connect it in line.there are two places in fax .one is ext and second is line.check it u r putting it line.for receiving check auto answer .put it on fax only mode.u will receive fax.MIAN AKHLAQ.if it helps rate the solution.
check to see if your phone line is plugged in the " L" or line slot on your fax machine if it is then press the speaker or monitor key and listen for dial tone. then you put a document into the feeder and dial your cell phone number and press send, when your cell phone rings answer and listen if you are getting a high pitched squeel. if you are then it should be working. try it the other way too by dialing from your cell and listen again for the squeel. if you still don't get the squeel you have a defective modem.
90 percent of the time that is a phone line issue.
But, first thing to look at is see if someone has removed the phone line and placed the line into the extension of phone jack and not the one marked "line"
You may simply need to replace the phone line between the machine and jack.
Yes you may hear a dial tone, etc etc, but you are losing one of 3 things. Either some of the phone line voltage, phone line current or what is called decibel loss.
When you send, you make the phone connection like lifting the phone off the receiver, but the signal to receive must be strong enough for it to key the fax board modem to receive.
If you have another device plugged in on the same phone line. Try removig that item, ex, an answering maching, Credit card machine etc and see if it is interfering with receiving also.
There is a high percentage the phone line is the issue.
Some things to check on the machine itself. Make sure Junk Fax setting is OFF, Make sure ECM ( error correction mode) is ON. Make sure Secure Receive is OFF and manual receive is OFF. Those will be in your machine setups.
The Junk fax setting will stop almost all incomming faxes.
It is less likely a software corruption issue. But that is remotely possible.
Let me know please, Some other obsecure things that can cause this. But I think you will find one of the posted things will resolve your issue.
Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.