Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Jenn air refrigerator problem

Our side-by-side jenn-air frig/freezer is not cooling at the top of both.
Although the frig side is frozen solid in bottom bin. Lost all produce.
Ice dispenser wont work as water remains and no cubes are made. Water will not come out of dispenser. HUMMMMMMMM HELP!!!!

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The most common problem if this is a jenn air bottom freezer is dirty coils. This can result in no cubes even after cleaning AND defrosting. Do this. 1. Clean the coils. I use a felt type wand under between and above the coils. 2. Defrost. 3. This step is critical to avoid no cubes later. Take a clean cloth and get any remaining water from the cube dispenser. 4. Turn back on and wait 4 hours to see all is ok. If you don't clean the cube dispenser. It will be over flowing with water and will become a big block. Thus no cubes.

Posted on Jun 02, 2013

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Couple things to check first is that your evaporator fan motor is running, located in the back of your freezer. open the door and listen for the fan some work on the door switch make sure you depress the switch to check it. If the fan is not running more than likely you need a new fan. The second thing is just look at the back of the freezer compartment and look for a layer of heavey frost if there is heavey frost then your defrost is not working, will need to manually defrost and probably replace the defrost terminator part of the heater assymbly

Posted on Feb 10, 2008

  • Tommy Stebbins Feb 10, 2008

    Just checked something the adaptive defrost control located right back corner of freah food compartment would be the better cause of the defrost problem

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