Question about Microsoft Xbox 360 Console

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Xbox 360 not reading disks

My xbox 360 turns on then im playing the game and suddenly it says cannot read disk clean off with a soft clothe and restart the system i did that and when i tried it it still didnt work what do i do?

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  • halofan3sam Feb 11, 2008

    i have removed the hard drive and called the xbox custamer support. They give you tips that can help. For 1 time i was able to get the lights to stop and i played halo 3 then when i turned it off it stopped working again

  • Anonymous Jun 27, 2008

    will not read any discs i put in my 360

  • bcav360 Jun 27, 2008

    is there any other way to fix my xbox360 for less money than going through the microsoft

  • X4 MOUSE 509 Aug 19, 2008

    don't read any discs but still can listen to downloaded music and go to dashboard tried cleaning disc and it won't read that either

  • Anonymous Dec 27, 2008

    my xbox 360 turns on then im playing the game and suddenly it says cannot read disk clean off with a soft clothe and restart the system i did that and when i tried it it still didnt work

  • Anonymous Dec 29, 2008

    same here. Everytime i put a game in the xbox 360 it will say reading... then it changes to OPEN TRAY. no matter what game or movie it is it wont load any disk. it just started doing this. is there anybody who can help with this?????

  • justin ness Jan 03, 2009

    hey ya same thing i put my disks in and it says reading but then says open tray and the game never loads what do i do?

  • Anonymous Jan 05, 2009

    When I load a disc, it says reading, but then it changes back to open tray. It does this with every movie and game I try to play

  • caelan96 Jan 10, 2009

    I put in any game, movie or cd, it says reading but then goes back to open tray

  • Anonymous Jan 12, 2009

    same here costing me 60 quid to get fixed :(

  • Anonymous Jan 15, 2009

    my xbox is not reading disks

  • Anonymous Jan 15, 2009

    i try too load a movie or disc and then takes me too open tray again it does too every disc :(

  • laghost08 Jan 19, 2009

    whenever i insert a disc it trys reads it for a while then goes back to open tray

  • Anonymous Jan 22, 2009

    me too

  • FrozenDog Feb 28, 2009

    i have the same problem,i put in the disk and it says reading disk and then it goes back to open tray no matter what disk,it makes me really angry

  • gore2738 Mar 02, 2009

    Reads for a sec then just gives up its really annoying especially since I spend a lil extra money for the Elite hoping for a lil bit better product.

  • Anonymous Mar 09, 2009

    This is my Problem...

    1.Place disc in tray,
    2.Says 'Reading'
    3.Disc stops spinning,
    4.'Open Tray' comes back up.
    .....This equal's out to absoloute gayness !

  • sandmaggot Mar 19, 2009

    No many how many of the games I put in the system, ones that I play on a regular basis, it still does the whole "Open Tray" routine.

  • Anonymous Mar 30, 2009

    Have found that tapping the top of the xbox just as it makes the grinding noise loads the game, this can't be too healthy for it and is a pain in the backside. Is there a permanent solution to it apart from sending to Msoft?

  • Anonymous Apr 04, 2009

    Mine still reads dvds... but same thing with games, nothing

  • Anonymous Apr 07, 2009

    got the same problem im going to take it back to game get it replaced

  • Anonymous Apr 08, 2009

    i used to shake mine and tap in on the top but now thats not working anymore and i dont have the money right now to get a new one

  • jabells Apr 08, 2009

    it says open and close tray even when i have a disc in it.
    I just wanna play my games. :[

  • Patt G Apr 09, 2009

    it always says ''open tray'' and i can't play the game! I tried all my games and it's the same thing to every disks.. GRRR

  • Patt G Apr 09, 2009

    It always says '' open tray '' no matter what disk I put into it.

  • Anonymous Apr 16, 2009

    same problem - open and close tray with absolutely no disc recognition. My 2nd one that crapped out on me. Thanks, Microsoft!

  • Anonymous Apr 29, 2009

    says reading for a while then, stops, then says open tray

  • Anonymous May 07, 2009

    does anyone know why when you put any disk in it just says open



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Goto they have a lot of helpful information on the 360. they also have a link to a site where you can buy a guide on repairing the 360 yourself for $25.00 You could even use this to start repairing 360's in your area and make some cash!

Posted on Feb 10, 2008

  • Vern Eckel
    Vern Eckel Feb 11, 2008

    I am sorry you found my advise inappropriate. the simple truth is that going into a 360 is not an easy task. If you tried cleaning the unit then it has to be either a laser that is dirtier than a simple cleaning can do or you need to make an adjustment on the voltage. This is something that takes skill and understanding of the 360 to do. I am not associated with llama in any way shape or form. I own and operate a repair shop in North Dakota. One of the main things we have been repairing is the 360. I have done over 200 of these since they came out. So, the simple truth is that you need to either find the information needed to fix it yourself or send it to someone else for repair. It is not something you are going to be able to fix without going into the system. I guess that is what I should have said in the first place but I was in a hurry and was hoping you would understand what I was saying. I wish you the best o fluck in your attemp to get this unit fixed. A reputable repair shop should be able to do it for under $75.00


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Use furniture polish like pledge or wood polish. one srpay over the scratches an then get a soft cloth and spread the polish on it. then let it dry for like 2 min. put it bak in an it should play. if it doesnt then put a little mroe polish on it. i did this for all my scratched games an it works waay better than toothpaste. the wax from the polish fills in the scratches an then hardens. you dont hurt your game, youre jus fillin in the cds natural portective layer. all ur game data is under the spot ur filling.

Posted on Mar 22, 2010

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My xbox just keeps saying open tray so i do then i close it and it goes grrr GRRR then it makes the disc spinning noise what do i do cause its really **** me of .

Posted on Jul 11, 2010

  • morejohnnie Sep 23, 2010

    Just Open and close the tray about a thousand times. Works with mine.


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Ok i got one that involves both the last post about the "perfect ring scratch and toothpaste" statement and the issue at hand dealing with the xbox reading discs. Ok so i moved the xbox while running (dummy) got the ring scratch on my disc, polished three times with non gel toothpaste, it worked! Two days later Im playing a game, I take out the game Im playing and pop in another, I keep getting the open tray message. Coincidently the second game Im trying to play when i initially received the open tray message was the game repaired by toothpaste. Ok well, I think my fix was not a permanent one so I pop the initial game back in and now get the same open tray message. THe point is Im not sure if this is all coincidental or not but I hypothesized as a potential consequence of coating the toothpaste on the disc that perhaps some of the residue that was on the disc flung off over a period of a couple of days and coated the lens. Its more than likely a coincidence but I guess be wary of toothpaste on discs, even though quite amazingly it actually did work. Im about to go by some lens cleaner and see what happens.

Posted on Mar 07, 2010

Mine says it. i just clean the disk

Posted on Jun 27, 2008

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Have you ever moved the console while it was on? that will leave a scratch on it that is a perfect ring. it pretty much means your game is toast. some people suggest putting a little tooth paste on it and whipping it with a tissue, but i dont know if it works. its worth a try if the disk doesnt work at all

Posted on Aug 03, 2009

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I do believe its a problem with the disk. The disk may not be scratched or anything but it could possibly something internally wrong with it. I'd take the disk back and exchange it. Hope this helped! Have a great day!

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