Question about Acer Aspire 3690-2196 Notebook

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Acer OrbiCam Hi I've been looking through internet to look to update the webcam because it's been saying application has stopped working and that a problem cause the problem and it will close, so please help me

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  • Anonymous Feb 16, 2008

    the camera dosent werk when i clik in it a little screan cames aut saing, not a JPEG files:starts with 0x42 0x4d then i pres ok an another screan that sais chek on line, and another one pops out that sais dont chek on line that is all

  • EPEE Mar 25, 2008

    acer aspire 3690 orbicam is saying there is a problem with the

    appl. windows will notify me if theres a solution

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  • 833 Answers

You should be able to find what you want from this link:
http://www.acerpanam.com/flex/acerdrivers/bin/drivers.html?CFID=280363&CFTOKEN=30845132

Posted on Feb 10, 2008

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1 Answer

Acer Orbicam is saying it is being used by another application


Go to the acer website and check in the trouble shooting and whatever program you used the orbicam for make sure you uninstall it then use the orbicam 3 Times then install the program you need.

Apr 23, 2009 | Acer Aspire 5100 Notebook

1 Answer

Webcam not found on my computer


Hi,
You will have to download a new driver from acer website. Go to the site, locate the driver link and click it. Enter your product information and there you are. Install the new downloaded driver and install it on the laptop. The webcam should be working after this.
Kindly rate my solution on fixya website. Thanks.

Jan 01, 2009 | Acer Aspire 7110-2069 Notebook

1 Answer

Aspire 5610-2762 Orbicam not working


Hi,

Ready for this, goto to start>my pictures and remove all images from that folder except for the samples folder, just create another folder in your documents for these images.

Now start the webcam up again.

Sounds stupid but it works.

Cheers

Jun 16, 2008 | Acer Aspire 3680 Laptop

1 Answer

Aspire 5610-2762 Orbicam not working


plz try by reloading the webcam software if you have webcam

May 27, 2008 | Acer Aspire 5610-4648 Notebook

1 Answer

Aspire 5610-2762 Orbicam not working


Hi uninstall the Cam application software from add/remove programs and reinstall the same .

May 06, 2008 | Acer Aspire 5050-3242 Notebook

1 Answer

Acer orbicam


There are two software entities involved – the camera Drivers and the OrbiCam application itself – and BOTH need replacing/updating to fix this problem.
The new driver and a new version of webcam application (below) seem to fix the issue.
The correct files to download are:
Acer Orbicam driver (Bison)
Acer Orbicam Bison utility 1.0.0.13

These can be found here under the MS Windows Vista drop down menu:
http://support.acer-euro.com/drivers/notebook/as_9300.html
In order to fix the problem, you must download and install them both to make the Orbicam work correctly.

FOLLOW THE INSTRUCTIONS BELOW IN THE SAME ORDER:
1. remove the installed OrbiCam application and reboot if required;
2. install the new driver (preferably with the “driver update” wizard from Device Manager)
3. update the Orbicam application 1.0.0.13

After this, the webcam should function properly, even if the original Orbicam icon disappears.
To check everything is working OK run LiveCa07.exe or BisonM07.exe that are located in the c:\windows\bisonxxx\ folder or simply run Messenger

Feb 19, 2008 | Acer Aspire 5101WLMi Notebook

4 Answers

Aspire 5610-2762 Orbicam not working


** Note ** When the My Pictures or Pictures folder gets full, camera will not work - Cut and Paste all pictures in that folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs - look for Acer Empowering Technology then Acer E-Recovery - The look at the bottom and you will "Backup", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say extracting) - once extracted - click Install - click Vista or (XP) on the left - click Drivers - click Camera or CCD - on the right side of the screen, click a phrase that has something like "Install now", follow on screen instructions.

Dec 18, 2007 | Acer Aspire 5610-4648 Notebook

3 Answers

My orbicam


The symptoms
The symptoms arise when a user double clicks on Acer Orbicam (Desktop icon), and Vista displays the following message: “Acer Orbicam application has stopped working” and needs to be shut down.
First of all, your webcam is still working, the device does not have problems. You can check this quite easily by opening Messenger -> Tools -> Webcam Settings.
Another way is to check the folder:
C:\windows\BisonCam\
There you will find the application “LiveCam.exe”. Run this to check that the webcam device is working fine.
If you don’t have the “BisonCam” folder, this means that your webcam is a different model; I don’t yet have a complete list of all the devices and their relative folders but all notebooks and webcams have some folder so if you look hard enough you’ll find yours.
The problem
There appear to be two factors that can create this problem:
1] The Orbicam application needs the correct orbicam driver to work correctly;
Windows Vista has its own internal driver to install the device, naming it “Acer Orbicam” (great Windows!!) but in this way the application cannot find the correct driver, so Vista returns the error message.
2] If some pictures are present inside “My Pictures” folders, the Orbicam application will fail to start. It seems to be a Vista issue and still needs to be fully clarified.
The problem seems to have been caused by the Vista Upgrade software, which causes the OrbiCam application on certain models to malfunction. However, as explained above, the OrbiCam camera works fine, the software just can’t control it correctly after the upgrade.
Another issue that has added to the confusion here is that there are “more than ten” different types of OrbiCams installed on Acer notebooks. Again as mentioned above Windows Vista has its own internal driver to install the device, and simply calls it “Acer Orbicam” which makes distinguishing the correct driver from wrong one an almost impossible task. If you replace your driver with the wrong one, the application cannot find the correct driver and you get the now famous error message.
Lastly, the problem is restricted to Vista-ready notebooks and NOT native Vista notebooks. By that I mean the problem does not exist with the new Gemstone and TravelMate ProFile models as these were designed specifically to run under Vista.
I know this is no consolation to users with this problem but I just wanted to reassure readers that this issue is not endemic to all Acer notebooks.
Solutions
Currently only 2 notebooks have complete solutions available online. This is because - so far - they are the only “problems” Acer support technicians in Taiwan have been able to fully replicate, analyse and repair.
These “fixes” are not general solutions and ARE NOT OK FOR ALL NOTEBOOKS. This explains why some readers have been getting error messages with the new drivers/applications. The new drivers and applications can be found at the following addresses:
Aspire 9300 at the following link:
http://support.acer-euro.com/drivers/notebook/as_9300.html
Aspire 5570 at the following link:
http://support.acer-euro.com/drivers/notebook/as_5570.html
If your notebook is not one of the two above, read on:
For all notebooks with Acer Orbicam the repair procedure is the same:
1] identify the specific webcam device you have inside your notebook
2] get the hardware description (hardware id) of your notebook’s webcam
3] get the full serial number of your notebook (long alphanumeric code in the bottom side)
4] send this information to your local support centre who can then walk you through the procedure for your specific notebook.
All steps are important because only with the above information can Acer correctly identify the right driver and application for your notebook. Simply sending “Acer Orbicam” as the description, does not help because all the different webcams Acer installed are called “Acer Orbicam” (again, thanks Windows)…
So how do you identify the right one ?
How to get the webcam device information:
Go to “Control Panel”, switch to “Classic View” (the support team still find this way easier and better to work with than the default one) and double click on the “System” icon; to the right you will find Tasks list and below “Device Manager”, click on this.
Now you have the full list of devices of your notebook, look for “Imaging Devices” and double click on this. Here you will find the Acer Orbicam.
542506847_38185ec1b4_o.jpg Double click on “Acer Orbicam” and the Acer Orbicam Properties window appears. There are three tabs : General, Driver, Details
542397216_657b57f5d0_o.jpg Click on “Driver” tab, the important information listed here is:
“Driver Provider” and “Driver Version”
542506947_d280ed5924_o.jpg Copy this info onto a word / txt file or take a screenshot of this window. Just make sure you write down this information. Then click on “Details” tab
542506971_0b3e8f0f00_o.jpg Under “Property” you have a scrolling list, click on it and open the drop down menu.
542507017_6f244cf125_o.jpg On the drop down menu look for “Hardware Ids”. Click on this.
In the Value box, you should find something similar to:
USB\VID_5986&PID_0102&REV_0100&MI_00
USB\VID_5986&PID_0102&MI_00
542397338_1d8c1d1f3a_o.jpg As before, copy these two lines or make a “screenshot” of the window
At the end of all this you will have:
Your Notebook’s Serial Number
The OrbiCam Driver Provider
The OrbiCam Driver Version
The OrbiCam Hardware IDs

Send all of this information to Acer with your support request/telephone call. This should cut down the time it takes them to get you back up and running.

Good Luck, should get your cam going again/Please dont for get to Vote, Thank You.

Dec 15, 2007 | Acer Aspire 5610-4648 Notebook

2 Answers

Acer orbicam


Go to this link and look up your model for the manual also use the Help menu for Orbicam
http://www.acerpanam.com/flex/acerdrivers/bin/drivers.html?CFID=138987&CFTOKEN=95077875

If not working then:

** Note ** When the My Pictures or Pictures folder gets full, camera1.gif will not work - Cut and Paste all pictures in that
folder to another folder and restart Orbicam program.

If that does not work then do this:

Start - Programs1.gif - look for Acer1.gif Empowering Technology then Acer E-Recovery - The look at the bottom and you will
"Backup1.gif", "Burn disk" and Restore" choose Restore - choose Apps and Drivers at the bottom of Restore tab (it will say
extracting) - once extracted - click Install - click Vista1.gif or (XP) on the left - click Drivers - click Camera or CCD - on the
right side of the screen, click a phrase that has something like "Install now", follow on screen instructions.

Nov 25, 2007 | Acer Aspire 5100 Notebook

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