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My name is Peter. I am a retired field service appliance technician.
There are several different components that may be at fault for this problem. The most probable is a bad gas ignitor. Your ignitor may either be broken or too weak to open the gas valve.
On built in wall ovens:
1.) Remove the oven door. Tilt it out to where is stays slightly open and lift straight up. When replacing the oven door make sure the hinges that the door mounts on are pulled slightly out to slide the door back on.
2.) Remove the cover on the bottom of the oven. You will see the gas burner and in the center of the back wall the gas ignitor.
3.) To replace the ignitor, you will have to remove the two plates below the ignitor.
Locate your oven model number. It is on a label either on the face of the oven after you open the door or on the side of the door.
Go into the internet and search; "Ignitor and your model number".
Make sure both your oven gas and electrical power are turned off before you do anything!
I am confused as to what issue you are having, this unit is a micro combo and which unit are you having issues with? Micro has a handle for a door release and oven has a pull door handle. Please get back to me with more information so I can assist you. Also Model number is KEMS376 ------- starts with S or T
Hello Eleanor Dailey - I understand that you will like instructions on how to remove the oven door, however may I please have the exact model number so I can assist you better in pinpointing you the instructions on how to do so.
You should be able to buy new springs or the hinge complete from most appliance parts outlets. On some Westinghouse, the door will slide straight off the hinges but on others, you have to strip the door to get at them. Try opening the door and see if the door slides up and away from the oven. If it does, its pretty easy to change the hinge, if not, there will be a little clip on each hinge which locks the arm in place. Slide the clip on both hinges to the front and then you can lift the door up and out of the oven. remove the screws holding the door together and then you will see the 2 screws which hold the hinges in. Order a left (or right) hand side whatever one you need, but I would suggest that they are replaced as a pair, otherwise the door may not close evenly.
The bake ignitor has failed.Turn off the gas supply. Remove the racks. Then remove the bottom pan cover in the oven to access the ignitor. Place a amp meter on one wire of the ignitor.Turn the BAKE switch on. If it reads less than 3 amps,replace the ignitor.
most common issue wsith these gas wall ovens is faulty ignitors, i would reccomnd replaing the ignitor(s). that being said i wouuld also reccomned a servicer with experience on this model for they can be a more tricky then ohter ranges out there, and the possiblity of "shorting out" adddiont al parts is higher on this model! and no one is currently producing a double self cleaning, full sized gas wall oven, so id hate to see you ruin this one!!!
Westinghouse have produced a modification which replaces the left and right door support channels in the front of the oven.
Call Ryan Nielson Spare Manager at Axial Appliance Servicing www.axial.co.nz
in Mt Wellington Auckland, and he can sell you the reinforced parts which cost me $27 for my oven.
I am replacing these channels myself this weekend as warranty no longer applies to our oven, but if yours is still under warranty I'd suggest that Axial will do the whole job.