I have an Epson NX400 printer but the yellow and black ink test pages are showing gaps and missing lines. I replaced both ink cartidges twice and did the head cleaning and nozzle check but nothing seems to work. Any help would be appreciated. Thanks, Brian

remove cartidge- using a flashlight look at its "seat " in printer- sounds like you have a dust bunny- clean with q-tip

Hi

The ink reservoir doesnt have to be completely empty to fail. Replace the cartridges. Some of the jets or all of them may be clogged especially if you have not used your printer in a while. If there are cleaning instructions in the manual clean the jets and then try to print from the printer's self test

Goodluck

Do not use Resetter.......

ALL…. Epson & Brother Requires Genuine Epson Cartridges. !!!!!!!!
That sounds like your problem.

In Purchasing Epson's CX 5400, CX4600, & CX7400 and more, I found out that Epson does not like Generic Printer Cartridges. I also Purchased a Brother. That also does not like Generic Print Cartridges. Color that should be Yellow, will turn out Green, Blue Brown, etc.

These printers have a CHIP that will detect if it is Generic or Genuine. When they see it’s Generic Cartridges, it will print lines thru the words, stripes across the picture and also do a mix match with the colors. It also will not let you print anything, if only one of the cartridges is empty.

I wanted to print only Black, and would not let me, because I did not have any ink in one of my cyan cartridges. Go figure.

That's what these Companies do., so they can keep selling the ink cartridges. Some Printers, are able to use Generic, and some are refillable. Some you can refill them up yourself and I heard, quite MESSY.

So I learned, thru trial and error, that you must use the ORIGINAL Genuine Cartridges for these PRINTERS. Some people say some models work fine compatible, but not mine.......

I had to replace the printer, but Epson, Lexmark & Brothers are always on sale. My Brother & Epson cost me $50.00 with Rebate. .

This is the only advice I can give you. If you find this helpful, pls rate me.

Thanks and Good Luck :0)

2Mths is a long time to leave an inkjet unused and it may take several head cleans to clear and blockage (caused by dried ink) A test page will show if and when the heads are clear.

Sometimes it requires several head cleaning passes to fix missing lines. Make sure the test pattern after cleaning has no gaps. Print the test page. If test page is bad and you have replaced all ink cartridges, then junk the printer or call Epson for a replacement. Even if out of warranty, the may give you a great deal.

This happened to me twice, You can possibly have no ink in your cyan,magenta and yellow , you would then have to replace them to work the set. I had to do that and it worked =]

In view of leke0513's lack of interest in this problem, I think we may say it has been "solved by poster".

I found a solution to the same prolem that you guys have. I took the cartridges out and shook them horizontally, instead of vertically, with the large surface up for 3-4 seconds. Re-inserted them back in. Then I started seeing on the LCD "Recharging Cartridge". When it returned to regular copy screen, I turned the printer off and turned it back on. No more error message. It's been working for almost a day now. Try it to see if that works for you. Good Luck.

FYI. I just bought NX400 last Friday. The error message came on this morning.

Check the dev unit for missing lines. Also clean the laser glass with the supplied cleaner pad - though if the problem were caused by toner on the lens, there would be gaps in ALL colours.

Check the dev units first. You can also do a stop test whilst a full colour test image is half way through printing and see if the lines are missing off the image on the PCU as well.

Hi, I have question?
The ink that yuo are change are original epson cartidge ink?If yes , try to head cleaning twice and then nozzle check ,then the result of test print are soild in color are good , the unclean head having plenty spaces within the color in test print.