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Ports I have in the past have run remote assistance until I installed a new 2wire modem\router. The computer that I try and connect to also has a new siemens gigset se567.I can connect to computers in my network using remote assistance.So I would believe it is a port issue . here are the errors I recieve when attempting to use remote Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again. A Remote Assistance connection could not be established. You may want to check for network issues or determine if the invitation expired or was cancelled by the person who sent it. Hope you can help Mike

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  • geo4it Jan 20, 2009

    trying to connect for remote assistance using messenger 8.1 about 20 miles. Road Runner ISP on both ends. My end has linksys wireless router, hard wired, his end had Belkin fsd 7123-4p, he is hard wired too. we get the same message over and over. I connected 2 days ago to another friend 5 miles away, same ISP. "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again." XP firewall down both ends. He says his router firewall is off. 

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Just to verify, you are trying to connect from a computer external to your network to a computer on your internal network, right?

The error you mention is thrown if the name in the remote asstiance file cannot be resolved by DNS. Open the remote assistance file you generate in a text editor like notepad and then look for the value next to "RCTICKET=". This is name name & IP of the computer requesting remote assistance. If you're trying to connect from an external computer, make sure of the following:

  1. On your router, forward TCP 3389 to whatever IP you're trying to access
  2. That the hostname listed is able to resolved externally (it needs to have a fully qualified domain name list somehost.somedomain.com not just somehost'
  3. The IP address is not a private (192.168.x.x or 10.x.x.x) address but a publicly accessible IP address.

Posted on Feb 10, 2008

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