Question about Computers & Internet
Just to verify, you are trying to connect from a computer external to your network to a computer on your internal network, right?
The error you mention is thrown if the name in the remote asstiance file cannot be resolved by DNS. Open the remote assistance file you generate in a text editor like notepad and then look for the value next to "RCTICKET=". This is name name & IP of the computer requesting remote assistance. If you're trying to connect from an external computer, make sure of the following:
Posted on Feb 10, 2008
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Posted on Jan 02, 2017
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