My faxes are not printing, they are going straight to memory. I also have this coming up on screen: Recommend new B-CRT, and Recommend new C-CRT. What does this mean? I have not discovered this message anywhere in the manual.
=) SOLUTION!!! To print from memory, simply press the "FAX button on the front panel. Then, press the "MENU" button. "1. Fax Settings" will appear in the display. Press the "right" arrow key once so that you get "Memory Reference" to appear on the screen. Press the "OK" button once. It will display "Print List", but you want to "Print Document", so press the "right" arrow key until you get to "Print Document" and press "OK." Once you are there, press "OK" again and the message "Print 1st page only?" It displays a YES and NO, so hit the left or right arrow key to choose. If you want to print the entire document, choose NO and press "OK" Your document will print out!!! =)
I had the same problem with faxes storing to memory. The easiest thing to do is to press:
2. Memory refference
3. Print or Dump memory list.
4. Get the tx/rx (send and receive) number off of that sheet.
5. Go back to the menu and print a document from the menu.
6. It should ask what number document in the memory to print.
7. Put in the tx/rx number from the memory list sheet, and hit ok.
8. I printed everything that was in memory and was still getting the error so after they were done printing I just went back and deleted them from the memory.
Also, your ink cartdriges are labeled "B" and "C" inside the printer when you open the cover. "Recommend new B-CRT" means that you need to change the "B" cartridge. And if you get the "C" message, replace that one as well. The "CRT" stands for cartridge....incase you didn't already guess that. I fought with it for about a half hour trying to figure out what that meant. That should solve your problem.
Pressed menu button, then go to fax settings, then go to memory reference. Then go to memory list, and hit OK...this will give you a list of everything stored in memory. Then to print each document in the memory, go to print document in the memory reference submenu. Then enter the TX/RX No listed on the memory list.
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Generally the "received in memory" message is a result of the machines inability to print. I.E. It received a fax, attempted to print it, failed, and then stored it in memory to print once the issue has been corrected.
The Prepare Black Toner error is likely directly related. If the toner cartridge is empty, inserted incorrectly, or damaged it could be causing this error. Try reseating the cartridge by removing and reinserting. If that doesn't clear the error try replacing it with a new Canon branded cartridge.
As soon as you correct the printing issue the stored faxes will print.
Issue: How do I print a document stored in memory? Solution: Print the received fax from memory - MX310
Print faxes received from memory when ink is low or paper has run out or paper has jammed. It may be necessary to press to clear the error then attempt to print the fax from memory.
Press , then press . [FAX SETTINGS] will appear at the top row.
Use to select [MEMORY REFERENCE].
Use to select [PRINT DOCUMENT] or [DELETE DOCUMENT].
If you select [PRINT DOCUMENT]:
Use to select the transaction number (TX/RX NO.) of the document you want to print, or enter the number using the numeric buttons. If you are unsure of the transaction number, print the MEMORY LIST Press .
Use[ ] to select to print the first page only, or use [ ] to select to print all pages of the document. (Received faxes begin at 5001. Faxes waiting to be transmitted start at 0001.)
To print another document, return to step 4b, or to finish printing, go to step 5.
If you select [DELETE DOCUMENT]:
Use to select the transaction number (TX/RX NO.) of the document you want to delete, or enter the number using the numeric buttons.
Use [ ] to select to delete document, or use [ ] to select not to delete the document.
Press . To delete another document, return to step 4g, or to finish deleting, go to step 5.
ERROR LCD: WAITING FOR REPORT Solution:
Set [AUTO PRINT RX] to ON (MX300 / MX310)
AUTO PRINT RX
[AUTO PRINT RX] is set to [OFF], incoming received faxes will be
temporarily stored to memory and transaction reports (TX, RX and
Activity) remain in memory. The default setting is [ON], which means
incoming received faxes and transaction reports will automatically
The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
Ink is low or has run out
The paper size and type is not set correctly
Paper has run out
The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
Press the <FAX> button to enter the Fax menu.
Press the <Menu> button. [FAX SETTINGS] is displayed
Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.
Press the left arrow to select [ON], then press <OK>.
Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.
At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.
When this option is set ON, the fax machine will not monitor the ink
level of the ink cartridges. If ink is low or out, received faxes will
print with streaks or blank. Furthermore, once the fax is printed, it
will be deleted from memory.
To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
store received faxes in memory when ink is low or out, press the left
or right arrow to select [OFF] and then press <OK>.
Press the <Stop/Reset> repeatedly to return to Fax standby mode.
C-CRT means to replace color ink cart. because it is low on ink or is out.
B-CRT means the same thing, but regards to the black ink cart.
Press menu button, then go to fax settings, then go to memory
reference. Then go to memory list, and hit OK...this will give you a
list of everything stored in memory. Then to print each document in the
memory, go to print document in the memory reference submenu. Then
enter the TX/RX No listed on the memory list.
if that doesnt help.... contact canon at the earliest.....
thank you for using fixya...
have a nice day
There is no setting to store faxes to memory by default. If the received faxes are being stored in memory, it's because the machine detects a problem that prevents it from printing them, such as no paper, or no ink. Go to this link and type "print received faxes" in the search box and click Search. You will see a number of items to review for troubleshooting your problem.