Question about Creative Labs Zen V MP3 Player

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My zen won't charge!!

I've had a few problems with my 30gb zen since I bought it in that it freezes alot and it won't play movies. But the problem Im having now is that it won't charge! I reinstalled the software on my PC last night and had to reinstall the zen cd, but now it won't charge. It goes on but thats it. It doesn't even come up under 'my computer', so I can't get the files I eed from it, I've tried it on different PC's before and it would only work on my PC at home, and now I have no way of charging it! Can anyone help? I'd really appreciate it. my zen won't charge i plug it into the pc and it just says low battery i tried to reset it that doesn't work

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  • rdmalley Dec 27, 2008

    my zen v mp3 frose on me and it won't charge ,i plug it in for a day or more an it says low bat.....?i've had it or bought it in may 2008 should the batt... be dead already.

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Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.


Connection Problems:
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Feb 11, 2008

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