Question about HP DeskJet 5740 InkJet Photo Printer

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Multiple copies My mom tells me that sometimes she will print a document in Word or an e-mail from Outlook Express using her HP 5740 printer, and multiple copies of the document will just keep spitting out until she turns off her printer out of frustration. She does not understand why this happens (I'm pretty sure she doesn't set it for multiple copies because I don't think she even knows how to do so). Is this a known problem? Should I reinstall the driver?

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  • jrobin Feb 10, 2008

    I think she uses Windows XP. She said it printed four copies of a Word attachment to an e-mail I sent (before she stopped it). Then it printed only one copy of an e-mail, but then printed multiple copies of another e-mail until she unplugged the printer. I may just need to be there in person when it happens to see how she is printing, but thought I'd check first if anyone had heard of this problem before....

  • cosy33 Mar 17, 2008

    my problem is that i;m not find anny drivers for my hp 5740 to work with windows vista .

  • Anonymous Nov 13, 2008

    I have the same problem with this printer, and I am running Windows XP Media Center.

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Can she narrow down when it exactly does this is it only those two programs? You might need a drive update or a firmware update. What operating system is she using on her computer? 

Posted on Feb 10, 2008

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