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I have a Canon Pixma IP 5000 inkjet printer and am using Mac OS 10.3.9. It has 5 ink cartridges: 2 black (3e and 6) and one each yellow, magenta and cyan. I use it all day every day. After printing perfectly normally it now won't print 3e black. I have cleaned it repeatedly - using special ink cleaning cartridges and two replacement 3e cartridges (neither of which seem to be using ink during the cleaning process) but it still will not print. All tests prints are OK for all colours except 3e black which is very spidery. Consecutive test prints vary but despite cleaning it does not get progressively better....just when I think it appears to be getting better the next test print will have the whole centre portion missing, or even less of a pattern than the time before. Is the only solution replacing the printhead? I'd be grateful for any advice. Thanks AB

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Thanks for getting back to me.
Sorry this ain't a solution but it seems to be the only cash-free way to contact you. No problem not solved - though I have tried everything. Dismantled the printer; washed, dried and replaced the waste ink pads; washed the print head; blew compressed air through the print-head sponge; replaced the cartridge 3 times; printed hundreds of test prints. I can't think of anything else to do and so I think the only solution is to replace the printhead (probably not even available) or replace the printer. The latter is looking most likely.

Posted on Feb 11, 2008

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