Hi, I recently installed Winfax pro 10.03 on my pc running winxpsp2. The install went ok., but when it got to the part where I was askedto input my CSID, my phone and fax number, the inputbox dissappears.
Go to "Control Panel", then "Regional and Language Options", then "languages", then "details", then "advanced", then click "turn off advanced text services". Also turn off Asian languages. Then you will be OK.
Ah, another Symantec product! They typically integrate themselves deeply into your operating system, maybe that is why they work so well. Can cause installation problems though like using a common .dll file.
WinFax Pro Eval Info gives a great description and addresses some installation problems that may be related. At least it provides a more realistic installation process.
Here is Nortons number one tool for installation problems Removal tool It removes all vestiges of prior products and allows a clean install.
Apparently you are not the only one having this problem, here is how Symantec addresses it: Winfax install problems. This one is probably your best bet. Good luck!
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write back, i have included the below in case you fall into this cattegory
Don’t get duped into buying a counterfeit WinFax PRO 10 CD ROM. Here is how you can tell the difference from a “real” CD ROM and the obvious fakes. If you purchased your Symantec WinFax PRO with a box and manual, chances are it is the genuine item. If you purchased a “loose” CD ROM, usually referred as “OEM”, then you should check for the following:
Symantec never included the actual revision of WinFax PRO 10 (10.01,10.02 or 10.03) on the CD ROM. So, if your WinFax PRO CD ROM says “WinFax PRO 10.03′ its a fake. All genuine WinFax PRO 10 cd’s contain the heading ”WinFax PRO 10.0′
If you see text with “winFAX” or “Live Update” anywhere on the CD its a fake. The official Symantec trademarks are ”WinFax” and “LiveUpdate”, no other variations of this text should appear on the CD ROM.
Failure to capitalize ”symantec” and “corporation”.
An “All rights resverd” spelling error, or other spelling errors.
Incorrect font used for WinFax PRO and Symantec logo. The current Symantec logo is consistant across all software they produce.
Silver portion of CD is a (dull) matte finish, on the real CD it is relective (mirror surface).
To determine if the CD is brand new and sealed – geniune WinFax PRO 10 CD’s come in a white envelope sleeve that are sealed with a sticker that may have one or more of the following: a bar code, a Symantec 5 or 6 digit product code, a brief license agreement.
In most cases, manufacturer information is printed on the inner rim of the CD ROM of genuine CD’s. This is usually missing on a counterfeit.
Update patch 10.04 is not included on genuine CD ROMs. Any CD that contains the patch update to 10.04 is a counterfeit
Go to the program files folder where WinFax is installed, either in Symantec\WinFax or WinFax. Find the file WTNSETUP.EXE.
Run this and go through the setup. It should create the necessary shortcuts and program menu items for you once completed. http://www.getfaxing.com/winfax
For the next 12 hours you can download for free cleanse UnInstaller Pro At Giveaway of the Day. Install it and then keep attacking every bit of Symantec you find on your computer. You may have to go back several times and keep on deleting more pieces of the programs that were there but this truly works. It's the only program I found so far that could get rid of WinFax Pro including the stuff provided by Norton. Good luck
I posted a probable solution for this under a user named Floopstick. Check that out. But if you only need to fax once in a while Faxzero is free. You would need to scan in your data if you are not creating it on your machine. Tango.
Installing fax software can be tricky, particularly if you want to import phone-book listings from an existing database or PIM, such as Microsoft Outlook. But WinFax Pro proves easy to configure. A series of introductory screens walks you through installation; you just click Next to accept the default configuration. In our tests, WinFax Pro accurately detected our fax modem and seamlessly imported our contacts from Microsoft Outlook. By comparison, competing fax programs either don't import directly from Outlook or make the process trickier than it needs to be. you can try to look on website and there will explain to you. http://reviews.cnet.com/e-mail/winfax-pro-10-0/4505-3536_7-1536745.html
You can go to::
and post this request. I've seen it there before you wil need some third party app. Look for Project Number 138099 this will give you more info.
Have a Great Day!!
This is a solution that was suggested for an earlier edition of the Winfax Pro, but there is no reason why it shouldn?t work on this one as well:
1. Close Winfax and any other program that has anything to do with it, delete all the temp files that yo don?t need.
2. Run Scandisk and fix any problems that may come up.
3. Run delfix.exe which is located in the winfax folder in the status files.
4. Run delfix-rebuild and delfix-optimize and check if the problem is solved.
If the problem reoccurs there is another possibility- to change the name of the WinFax\data folder and create a new one which you will transfer the address book file, status files etc. from the old folder. Note that there might be some information that wouldn?t go through.