Question about Philips HDD120 MP3 Player

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Phillips HDD120/05 I was adding music to my new mp3 player, and Herbert the programme i was using to put music onto the player closed and then the Phillips welcome screen is stuck and it won't go any further than that. I have tried letting the power run out and i plugged in the usb lead and the charger to turn it on and tried to install the HDD files to start again but a error message with "Unable to install HDD files to this device" comes onto the screen. I read to someone else that it may be needed to be sent back to Phillips to sort it out but I am still not sure of what exactly I need to do.

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  • Jakki Feb 11, 2008

    I don't have the Philips Programme. I brought the player off ebay and wasn't given a disc or anything to use. She told me about a programme called Herbert which I downloaded and was using that until it froze.

  • Jakki Feb 11, 2008

    I downloaded the PC Software from that link and tried to follow your instructions. There isn't a Repair Tab that I could see so we tried the Restore tab, however it says that I am not connected when I am.

    Could it be because of Herbert, the programme I currently have installed to put tracks onto the player??

  • Jakki Feb 11, 2008

    We did a Integrity Check and all the files on it was unable to use so they have all been deleted and the Philips Welcome Scren is no longer stuck although all my tracks have now gone :(

    Atleast it is working though! yay!

    Thanks for your help, if i have any more problems i will definately come back for your help.

  • Anonymous Mar 14, 2009

    NOT START

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Repair the GoGear - warning: this will delete all files from your player.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

-Tha Mp3 Doctor

Posted on Feb 11, 2008

  • Corey Knoettgen
    Corey Knoettgen Feb 11, 2008

    You can get the Philips Device Manager from www.usasupport.philips.com; enter your model number; on the enxt page, click on the link with your exact model number; then clcik on the software and drivers tab on the next page

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