Question about Creative Labs Zen Digital Media Player

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Player wont work at all

I have installed the softeware for my zen but my computer wont recognize it. when i plug it in, the pc tells me its not hooked up, and to plug it back in. i have done thiss repeatedly, and still the same problem. Because of this, i cant even charge the player, let alone transfer files.

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If you can’t even charge the battery I suspect the cable or the device it’s self. Software will not effect the charging of the device. (Assuming that the USB port works for other devices.) I would return it to where you bought it ASAP.

Posted on Feb 12, 2008

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Feb 11, 2008

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