When I scan a document either by flatbed or automatic feeder, only the preview of the document works correctly. When I try to scan the document either by flatbed or auto feeder, half the document scans and then it stops scanning and I receive a warning message that states the automatic feeder is jammed; even though I'm not using the auto feeder, but rather the flatbed. I'm perplexed, any suggestions? Thanks very much.
Yes, but I don't see any actual paper jams. I have a Vista O/S and I've been reading that that might be the problem; the 2840 scanner driver is not compatible with the Vista O/S and HP hasn't produced a solution yet. I appreciate your efforts, thanks.
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I have no idea what "paperport 11" is. That being said, normally a line down the page when copying or scanning is caused by dirt on the Automatic Document Feeder glass, Not the flatbed glass. It is a thin strip of glass to the left of the flatbed scanner glass. Clean it.
Place the document or image into the scanner for scanning. A scanner with a paper feeder will only receive flat papers and photographs, but a flatbed scanner opens to accommodate books, fabrics and leaves along with flat papers. There is even a attachment for feeding photo slides into flatbed scanners.
Start the scanning software. If the scanner does not engage the software automatically, press the "start" or "scan" button, or click the scanner icon on the computer screen to initialize the software.
Activate the scan. Click the "file" menu and select "acquire," "import," or another practical choice that applies.
Preview the item to be scanned. Most scanners have a preview option. This will show the scan area inside dotted lines. The lines can be moved with the mouse to relocate, enlarge or crop the scanning area.
Set the resolution for images by number of dots per inch (dpi). For computer screen viewing, 100 dpi should suffice. Use 200 to 300 dpi for items to be printed.
Use the appropriate setting for scanning black and white text. If the scanner does not show a preset for text, use "line art" or "black and white" at 300 dpi. Then use the optical character recognition (OCR) program to convert the image of the text into a file for word processi
Based on the assumption it's mechanically ok, check the cable connection between the document feeder and the base, if damaged or worked look it can cause errors. If it is a sensor error, check for a small bit of paper or even a staple from a prior jam.
Document feeder error means that the printer is expecting you to have a document in the ADF "automatic Document Feeder" on top. If you are having this on the laptop, go into the scanner set up on your laptop, and change the device from document feeder to flatbed. It should work fine. You can also mimic the settings from your desktop to your laptop. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
Loading originals to scan Use these instructions to load originals into your device for scanning. For the best quality scans, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for guidelines on choosing original documents for scanning. Loading originals onto the flatbed scanner 1. Make sure that the automatic document feeder (ADF) input tray is free of media. 2. Lift the flatbed scanner lid. 3. Place the original document face-down on the flatbed scanner with the top, left corner of the document at the lower-right corner of the glass. 4. Gently close the lid. 5. The document is ready to be scanned. CAUTION To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner surface. Always close the scanner lid when the device is not in use. Loading originals into the automatic document feeder (ADF) input tray Note The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media (depending on the thickness of the media), or fewer sheets if the stack fills the ADF. The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes use the flatbed scanner. The maximum size for media in the ADF is 215.9 by 381 mm (8.5 by 15 inches). 1. Make sure that the flatbed scanner contains no media. 2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF input tray, with the media stack face-up and the first page to be scanned on top of the stack. 3. Slide the stack into the ADF input tray until it does not move any farther. If this helps you, let the Boss, FixYa.com Know...