Question about HP LaserJet 2840 Printer

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HP LaserJet 2840 Scanner problem

When I scan a document either by flatbed or automatic feeder, only the preview of the document works correctly. When I try to scan the document either by flatbed or auto feeder, half the document scans and then it stops scanning and I receive a warning message that states the automatic feeder is jammed; even though I'm not using the auto feeder, but rather the flatbed. I'm perplexed, any suggestions? Thanks very much.

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2 Answers

Yes, but I don't see any actual paper jams. I have a Vista O/S and I've been reading that that might be the problem; the 2840 scanner driver is not compatible with the Vista O/S and HP hasn't produced a solution yet. I appreciate your efforts, thanks.

Posted on Feb 10, 2008

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Have you looked to see if there is any paper at all in the trays. That are getting hung up.?? I can help

Posted on Feb 10, 2008

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