Hi, Can anybody help me as to why my washing machine has suddenly started to take over 2 1/2 hours to complete a washing cycle? I have tried other programmes and they all seem to be taking alot longer than usual to complete! Many thanks in advance.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: Neff washing machine W5320
What is the temp of the water coming in to the unit. If it is not hot enough some machines heat the water up to a prescribed temp before washing, rinsing etc..... Could be a problem with the sensor too...let me know,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The offending parts are on the left hand side of the machine (viewed from the front). You need to remove a screw (or two?) at the back top edge of the side panel which will then lift upwards and come off.
Before I did my fixit I phoned Neff service (actually BSH appliance care) who quoted me £60.50 for the first half hour then £45/hour plus parts or £159 for 12 months parts and labour. A bit of a no brainer! Anyway, I provisionally booked a service call but said I would call back to confirm.
2 days later I still had the machine pulled out and the panel off because I was testing it. Phone rings - service engineer to say he's on his way. Thought he may as well look at it anyway. He said I'd done exactly what he would have done except he'd have used new part instead of cleaning out the original. He even cancelled the call off his system so no call out charge!! He also told me that 1 minute on the timer display is actually an error code not the actual time left.
Be warned - after the fix I ran the machine on a rinse cycle - completed ok. Put it on an auto wash cycle and it stuck with 1 minute to go! Much swearing and cursing!!
However all subsequent washes have been fine and it has now been working properly for several weeks.
I took some photos whilst I was doing the repair - I can email them to you if you want.
when the machine makes drowning sounds and beeps error dry (while trying to drin out) blow strongly into the drain pipe. It should result in a higher flow of water out the drain pipe and error 3 should go away.