Question about Neff W5340X0 Washer

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Neff washing machine W5320

Hi, Can anybody help me as to why my washing machine has suddenly started to take over 2 1/2 hours to complete a washing cycle? I have tried other programmes and they all seem to be taking alot longer than usual to complete! Many thanks in advance.

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  • Grezza Apr 08, 2008

    I also have a Neff washing Machine W5320- and its recently been taking 2 1/2 to 3 hours on all its cycles. (ie 30,40,60 degree etc). I programmed it to do a 90 degree wash with nothing in the machine- and this seemed to work, but only for 3 or 4 washes, then it went back to the 3 hour wash! Can anybody help with this?

  • brownrlah Jan 24, 2009

    Neff washing machine. The time on the clock for coloured wash at any tempaerature has suddenly almost doubled.

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What is the temp of the water coming in to the unit. If it is not hot enough some machines heat the water up to a prescribed temp before washing, rinsing etc..... Could be a problem with the sensor too...let me know,

Posted on Feb 10, 2008

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Posted on Jan 02, 2017

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Hi,

The offending parts are on the left hand side of the machine (viewed from the front). You need to remove a screw (or two?) at the back top edge of the side panel which will then lift upwards and come off.

Before I did my fixit I phoned Neff service (actually BSH appliance care) who quoted me £60.50 for the first half hour then £45/hour plus parts or £159 for 12 months parts and labour. A bit of a no brainer! Anyway, I provisionally booked a service call but said I would call back to confirm.

2 days later I still had the machine pulled out and the panel off because I was testing it. Phone rings - service engineer to say he's on his way. Thought he may as well look at it anyway. He said I'd done exactly what he would have done except he'd have used new part instead of cleaning out the original. He even cancelled the call off his system so no call out charge!! He also told me that 1 minute on the timer display is actually an error code not the actual time left.

Be warned - after the fix I ran the machine on a rinse cycle - completed ok. Put it on an auto wash cycle and it stuck with 1 minute to go! Much swearing and cursing!!
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I took some photos whilst I was doing the repair - I can email them to you if you want.

Hope the above makes sense - good luck.

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