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http://18.104.22.168/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:http://us.creative.com/,Case=obj(7931),Kb=ww_english_add To use an MP3 player with online music subscription services, the following is needed:
A specific application from the online music service provider
Windows Media Player 11.
Windows XP Service Pack 2 or Vista. To check the Service Pack version,
click on Start, Control Panel and then System.
An MP3 player with MTP/PlaysForSure firmware installed.
Currently, the following players support PlaysForSure either out of
box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus,
ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto,
ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.
There is a circuit board under the touchpad that has probably gone bad. You should purchase a Zen Touch with some other problem like bad hard drive or broken screen, but that has a working touchpad, and swap the outer body for the working one.
Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.