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New Dell desktop computer - installed Norton Security 2007 - sreensaver and energy modes don't work

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  • cobyp Feb 10, 2008

    My computer is online all the time. If I turn Norton off when I want my screen saver to activate... doesn't sound like my computer will be protected during that time. Sounds like the best alternative will be to uninstall Norton and use a different Virus Protection... do you concur?

  • cobyp Feb 10, 2008

    Thanks for your feedback. This is a new computer (I've had many) and this is the first and only time I"ve had this problem. I'll try your advice, reset my time for 10 min (was at 1 min) and see if that makes a difference. As I googled this problem it often points back to Norton - we'll see.

  • cobyp Feb 11, 2008

    Microsoft HID Non-User Input Data Filter



    Pasted from <http://support.microsoft.com/kb/913405>



    This solution worked for me.... thought I'd share.

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It is doubtfully Norton's fault. Anyways, right click somewhere on the desktop, and click Properties(XP) or Personalize(Vista). On the tabs(XP) or the buttons(Vista), click "Screen Saver". Make sure your screen saver is set and your time to start your screen saver is around 10 minutes. Then, click the "Power" button, and change your energy settings there.

Posted on Feb 10, 2008

  • Nolan Blew
    Nolan Blew Feb 10, 2008

    You know, sometimes it's the most simple solutions that fix complex problems. You should also scroll through different screen savers, because each screen saver has a different trigger that will turn it off. Another thing you should do, is press "Preview". If the preview works, then it's not a problem with Norton's background programs because the they would trigger the preview Screen Saver to turn off.

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Since Norton and many other virus protection programs run in the background of the computer, when you try to go into standby mode, or screen saver mode, the program is recognized as an action by the user, hence triggering the computer to return to normal use. So all you have to do is turn off Norton before you go into standby mode, and this should fix the problem.

Posted on Feb 10, 2008

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for more information check here
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