Question about HP Officejet 7210 All-In-One InkJet Printer

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Right print cartridge issue

Error message: Remove & check right cartridge

Tape is off; contacts have been cleaned, but we keep getting this message and canot print.

Ideas??

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Some 3rd party cartridges are not perfectly manufactured and in many cases you'll need to press firmly (not hard) on the top front of the cartridge to ensure adequated contact is made wih the electronics on the cartridge and your printer.

Posted on Feb 10, 2008

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Error Message: ''Remove and check cartidge on right''. It seems like the black cartridge is not connecting to the contacts in the carriage. I bought the printer used and the previous owner had a paperclip...


After you install a print cartridge, the attention light begins toflash red. The printer will not print. One of the following messagesmay appear on the control panel:

* Color or Right Print Cartridge is not compatible
* Incorrect Print Cartridge(s)
* Print Cartridge Problem
* Incorrectly Installed Cartridge(s)
* Black or Color Cartridge(s) Failed

Cleaning the connection and reconnecting may solve the issue
4186109.jpg

Solution :
To solve the problems related to Cartridge Errors we can do the following 4 steps. Which could help us to get the issue resolved

Step 1: Remove, inspect, and reset the problem cartridge
Step 2: Clean the problem cartridge contacts
Step 3: Repeat repeating and cleaning steps
Step 4. CONTACT TO HP SUPPORT


Step : Remove, inspect, and reseat the problem cartridge and Clean the problem cartridge contacts..

a) Make sure the printer is on. Press the Power button if it is not lit.

b) Open the printer cover, then wait until the print cartridge carriage is idle and silent

c) Press down lightly on the end of the problem cartridge to release it.

d) Slide the cartridge out and inspect it:
* Check the Copper electrical contacts (the Copper Part which touch the Connector inside)
* Clean it with the pirit or wet cotton)
* Check the Nozzles - Clean it with the worm wet cotton
* Wait for 2 to 5 min befour you connect them back
* Clean the contacts in the carriage, inside the product (Printer)
* Reinstall the cartridge.
* Reconnect the product to the electrical outlet.
* Close the product cover.

NOTE : you can also check the print cartridge label and make sure it iscompatible with your printer. Compatible print cartridges are listed inthe Printer Reference Guide supplied with your printer.

Note : If the cartridge is compatible, reinstall it in the printer:
* Cartridges marked with a triangle go into the left carriage slot.
* Cartridges marked with a square or pentagon go into the right carriage slot.

If issue not resolves Repeat repeating and cleaning steps

Jan 04, 2010 | HP Printers & Copiers

1 Answer

It keep saying clear carrier jam I have cleared everything and pressed the check mark it is not fixed? Help


Problem : An error occurred while communicating with scanning device

After you install a print cartridge, the attention light begins to flash red. The printer will not print. One of the following messages may appear on the control panel:

* Color or Right Print Cartridge is not compatible
* Incorrect Print Cartridge(s)
* Print Cartridge Problem
* Incorrectly Installed Cartridge(s)
* Black or Color Cartridge(s) Failed

Solution :
To solve the problems related to Cartridge Errors we can do the following 4 steps. Which could help us to get the issue resolved

Step 1: Remove, inspect, and reseat the problem cartridge
Step 2: Clean the problem cartridge contacts
Step 3: Repeat reseating and cleaning steps
Step 4. CONTACT TO HP SUPPORT


Step 1: Remove, inspect, and reseat the problem cartridge and Clean the problem cartridge contacts..

a) Make sure the printer is on. Press the Power button if it is not lit.

b) Open the printer cover, then wait until the print cartridge carriage is idle and silent

c) Press down lightly on the end of the problem cartridge to release it.

d) Slide the cartridge out and inspect it:
* Check the Copper electrical contacts (the Copper Part which touch the Connector inside)
* Clean it with the pirit or wet cotton)
* Check the Nozzles - Clean it with the worm wet cotton
* Wait for 2 to 5 min befour you connect them back
* Clean the contacts in the carriage, inside the product (Printer)
* Reinstall the cartridge.
* Reconnect the product to the electrical outlet.
* Close the product cover.

NOTE : you can also check the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.

Note : If the cartridge is compatible, reinstall it in the printer:
* Cartridges marked with a triangle go into the left carriage slot.
* Cartridges marked with a square or pentagon go into the right carriage slot.

If issue not resolves Repeat repeating and cleaning steps


final Step 4) CONTACT TO Product Support

Jan 04, 2010 | Dell Printers & Copiers

1 Answer

Cartidge error


Problem : An error occurred while communicating with scanning device

After you install a print cartridge, the attention light begins to flash red. The printer will not print. One of the following messages may appear on the control panel:

* Color or Right Print Cartridge is not compatible
* Incorrect Print Cartridge(s)
* Print Cartridge Problem
* Incorrectly Installed Cartridge(s)
* Black or Color Cartridge(s) Failed

Solution :
To solve the problems related to Cartridge Errors we can do the following 4 steps. Which could help us to get the issue resolved

Step 1: Remove, inspect, and reseat the problem cartridge
Step 2: Clean the problem cartridge contacts
Step 3: Repeat reseating and cleaning steps
Step 4. CONTACT TO HP SUPPORT


Step 1: Remove, inspect, and reseat the problem cartridge and Clean the problem cartridge contacts..

a) Make sure the printer is on. Press the Power button if it is not lit.

b) Open the printer cover, then wait until the print cartridge carriage is idle and silent

c) Press down lightly on the end of the problem cartridge to release it.

d) Slide the cartridge out and inspect it:
* Check the Copper electrical contacts (the Copper Part which touch the Connector inside)
* Clean it with the pirit or wet cotton)
* Check the Nozzles - Clean it with the worm wet cotton
* Wait for 2 to 5 min befour you connect them back
* Clean the contacts in the carriage, inside the product (Printer)
* Reinstall the cartridge.
* Reconnect the product to the electrical outlet.
* Close the product cover.

NOTE : you can also check the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.

Note : If the cartridge is compatible, reinstall it in the printer:
* Cartridges marked with a triangle go into the left carriage slot.
* Cartridges marked with a square or pentagon go into the right carriage slot.

If issue not resolves Repeat repeating and cleaning steps


final Step 4) CONTACT TO HP SUPPORT



Jan 04, 2010 | HP Officejet 5610 All-In-One InkJet...

2 Answers

With my HP C4150 I keep getting the error "remove and check print cartridge on the right" I have replaced the cartridge and its still messed up. Any clues?


Sometimes get that statement if your using generic cartridges. Also when changing an hp cartridge usually it will require you to align the page after changing the cartridge. Could try alligning maybe that will remove the error message.

Jan 03, 2010 | HP Photosmart C4150 All-In-One InkJet...

1 Answer

Won't print in black


Make sure the contacts where the cartridge goes in are clean. A cloth dampened with water should be all right. You might also try installing a different cartridge. If that doesn't solve your problem, then your printer has an internal problem.

Jul 26, 2009 | Dell A960 All-In-One InkJet Printer

1 Answer

The printer tell me incert black printer cartidge in right stall. or photo cartidge. I've install the cartide but print does not reconized the installation.


HP Officejet 7200, 7300, and 7400 All-in-One Series - 'Incorrect Print Cartridge' or 'Insert Print Cartridge in...Stall' Message Displays on the All-in-One After Installing a Cartridge Issue After installing a cartridge, the error message Incorrect Print Cartridge or Insert [Black or Photo / Tri-color] print cartridge in [right / left] stall appears on the product control panel. Solution Follow these steps to resolve the issue. Step one: Remove, inspect, and reseat the cartridge The cartridge might not have full electrical contact with the product. Removing and reinstalling the cartridge might help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges to ensure good quality.
  1. Make sure that the product is turned on. NOTE: Press the power button (c00636182.gif ) to turn on the product.
  2. Open the product cover and wait until the carriage is idle and silent.
  3. Open the cartridge latch.
    1. Press down lightly on top of the latch.
    2. Pull out the bottom of the latch to unhook it.
  4. Slide the cartridge out and inspect it. Figure 1: Open the cartridge latch c00211535.gif Open the cartridge latch Figure 2: Slide out the cartridge c00211536.gif Slide out the cartridge CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 3: Copper electrical contacts and ink nozzles c00211537.gif 1 - Copper electrical contacts 2 - Ink nozzles Electrical contacts and ink nozzles
    1. Check the copper electrical contacts for debris. If any debris is evident, proceed to "Step two: Clean the cartridge and carriage contacts."
    2. Make sure that the clear nozzle protective tape has been removed. Figure 4: Remove the clear nozzle protective tape c00211538.gif 1 - The clear nozzle protective tape Remove the clear protective tape CAUTION: Do not try to remove the copper electrical strip.
    3. Look at the number on the cartridge label and make sure it is compatible with the product. Compatible cartridges are listed in the product user guide.
  5. If the cartridge is not compatible, obtain the correct cartridge, and then go to "Step five: Replace the cartridge." If the cartridge is compatible, reinstall it in the product:
    1. Hold the cartridge with the nozzles down and the copper electrical contacts facing the product, and then slide the cartridge into the carriage.
      • Cartridges marked with a triangle go into the left carriage slot.
      • Cartridges marked with a square or pentagon go into the right carriage slot.
      Figure 5: Insert the cartridge into the correct slot c00211539.jpg Insert the cartridge into the correct slot
    2. Push down on the cartridge latch until it snaps closed.
    Figure 6: Slide the cartridge c00211540.gif Slide the cartridge into the slot Figure 7: Close the latch c00211541.gif Close the cartridge latch
  6. Close the product cover.
If the issue continues, get back with me there is a few more options we can try. Have a good day

Jun 24, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Printer message is 'remove and check cartridge'. have done that and put in new cartridges but message stays. can print a test page but it will not print anything else


I assume something has happened during a print job and you are seeing this message on the 6110's control panel display. Either there's a "clog" in the flow of ink or an issue with the electrical contacts between the cartridge and the print carriage. Unfortunately, HP.com doesn't list this error message on the web page for 6110 errors.

You can go to the following web page and follow the instructions to clean the electrical contacts I mentioned. The problem you are seeing can also be caused by an incorrectly installed ink cartridge or one where the protective tape strip was not removed before installation.

The latter is likely if you see this error message right after you've put in a new ink cartridge. It's easy to put the cartridge in incorrectly or not to correctly latch it in place. It's also really common to forget to take the tape off before installing the cartridge.

Here's the relevant link:

Cleaning the Print Cartridge

Good luck and post back your results.

Nov 07, 2008 | HP OfficeJet 6110 All-In-One InkJet...

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    3 Answers

    Lexmark x5470


    A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
    The procedures below will help you to identify the cause of the error and resolve the issue.
    Rebricking the All-In-One and Resetting the NVRAM
    NOTE: The embedded links in the table lead to specific troubleshooting documents.

    Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
    Did the error message return?
    Yes: Continue to step 2.
    No: Print a test page. If the test page prints, the error is resolved.
    2 Reset the NVRAM of the All-In-One
    Did the error message return?
    Yes: Continue to Checking the Cartridges.
    No: Print a test page. If the test page prints, the error is resolved.


    Checking the Cartridges
    NOTE: The embedded links in the table lead to specific troubleshooting documents.

    Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
    Does the error message reappear?
    Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
    No: Continue to step 4.
    4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
    5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
    Does the error message reappear?
    Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
    No: Continue to step 6.
    6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.

    Does the error message reappear?
    Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
    No: Try printing a test page. If the test page prints, the error is resolved

    Nov 11, 2007 | Lexmark X5470 All-In-One InkJet Printer

    4 Answers

    Remove and check color cartridge error


    i was woundering are these new cartages or refiled ?
    cause our wont work with refilled caratages

    so this is how i found that out !


    Issue After you install a print cartridge, the scan, copy, and fax lights begin to flash at the same time. The printer will not print. One of the following error messages may display on the control panel:
    • Color or Right Print Cartridge is not compatible
    • Incorrect Print Cartridge(s)
    • Print Cartridge Problem
    • Incorrectly Installed Cartridge(s)
    • Black or Color Cartridge(s) Failed
    Solution Follow the steps below until the above issue is resolved. All of the following steps may not be necessary to resolve the issue. When the lights stop flashing, the issue is resolved. NOTE: Either one or both of the cartridges could be causing the problem. Step one: Remove, inspect, and reseat the problem cartridge The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help. NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
    1. Make sure the printer is on. Press the Power button if it is not lit.
    2. Open the printer cover, and then wait until the print cartridge carriage is idle and silent.
    3. Press down lightly on the end of the problem cartridge to release it. Figure 1: Removing the tri-color cartridge c00838141.gif
    4. Slide the cartridge out and inspect it. CAUTION: Do not touch the copper electrical contacts or the ink nozzles. Figure 2: Electrical contacts and nozzles c00838142.gif 1 - Copper electrical contacts 2 - Nozzles
      • Check the electrical contacts for debris.
      • Make sure all the clear nozzle protective tape has been removed. CAUTION: Do not attempt to remove the copper electrical strip. Figure 3: Removing the clear nozzle protective tape c00838143.gif 1 - Protective tape
      • Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
    5. If the cartridge is compatible, reinstall it in the printer:
      • Color cartridges go into the left carriage slot.
      • Black cartridges go into the right carriage slot. Figure 4: Sliding cartridge into place c00838144.gif
    Step two: Clean the problem cartridge contacts If the steps above did not solved the problem, follow the steps below to clean the electrical contacts on the print cartridge and in the carriage in the printer.
    1. Gather the following items to clean the cartridge and print carriage:
      • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water may contain contaminants which could damage the cartridge.
      • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
      • Sheets of paper or paper towel to rest the cartridges on during cleaning.
    2. Open the printer lid and wait until the print cartridge carriage stops moving.
    3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up. NOTE: If you are removing a print cartridge, try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
    4. Unplug the printer.
    5. Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
    6. Clean the print cartridge contacts. The illustration below shows the contacts. Do not touch the nozzles. Figure 5: Electrical contacts c00838145.gif
    7. Clean the contacts in the print carriage, inside the printer. The illustration below shows the carriage and the contacts.
    8. Either let the cartridge sit for several minutes to allow the cleaned area to dry, or use a new swab to dry it.
    9. Reinstall the cartridge, plug the printer back in, and close the printer cover. Figure 6: Print carriage contacts c00838146.gif
    Step three: Repeat reseating and cleaning steps If the problem is not solved, repeat the reseating and cleaning procedures above.

    Aug 29, 2007 | HP Officejet 5510 All-In-One Thermal...

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