Question about Compaq Presario 2100T Notebook

2 Answers

Wireless email problem

My older presario 2100 was sending and receiving emails with my new Linksys wrt54g router without problems for the past month, yesterday it stopped sending but will still receive. (Outlook 2000)

I have been on the phone all morning and am going crazy, the customer support at Linksys told me it's a port problem and to contact HP to find out my port number, after an hour on the phone to HP they tell me my notebook is out of warranty and they can't help. I told them I was no longer under warranty in my first sentence and all I needed to know was a port number for my wireless very frustrating.

If anyone can help me with this I would be very greatful. Thanks Jim

Posted by on

  • Jimmy DSM Feb 10, 2008

    Thanks, I have norton and will look in to the possiblity of a virus.

    Thanks for such a fast response, I will let you know- cheers

  • Jimmy DSM Feb 10, 2008

    when I run a norton scan it seems to get stuck after a while and the number of scaned files just remains the same? what should I do?



2 Answers

Thanks again, I downloaded avast and am running a full scan,

Posted on Feb 10, 2008

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Hi Jim,

Normally it is port 25 but other ISPs and/or mail servers have been known to change this to some other ports to block spam and bulk emails.

In any case, this is really out of the ordinary:
1. If it were an ISP thing, they would have advised you;
2. the same goes for your mail server.

Another thing you could probably consider is your anti virus is preventing you in sending out emails due to the possibility of a virus in your email software. This is normally done to avoid infecting other computers. It is likely that the virus (if it is a virus) is intended to automatically send email (with infecting attachments) to those inside your address book. Perhaps you can run a full scan and/or use one of those online virus scanners.

Hope this be of help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Posted on Feb 10, 2008

  • Louie  Role
    Louie Role Feb 10, 2008

    copy, will await for any developments (or lack thereof)

  • Louie  Role
    Louie Role Feb 10, 2008

    Hi again Jim,

    It would seem that an unwanted software (probably the virus) is causing Norton to stop.
    Try if you can:
    1. simultaneously press Ctrl-Alt-Del, go to Start/Run, type "msconfig" less the quotes and/or see if you can open your Folder Options, if neither , there is a strong possibility of the existence of a virus;
    2. use an online virus scanner and see if it will run;
    3. get hold/download another anti-virus (such as Avira), install and update thereafter run a full scan.

    Fingers crossed for you.



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