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Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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BISSELL User's Guides can be downloaded at www.bissell.com
On the front page under Customer Service click on User's Guides and enter the model number of your unit.
User Guide will be displayed as a PDF file.
The Scotchguard is going to be dicey inside the Bissell, yes, as you have learned the hard way.
I think the Bissell and the Hoover shampoos sold for their carpet cleaning machines are reasonably safe to use in the Bissell. My own personal favorite for use with the Bissell is the Hoover Premium Pet Formula, which is pricey but effective even if you don't own pets. I also pre-treat stained areas with Resolve Carpet Cleaner, a few minutes before using the Bissell.
I don't know what will happen with your home brew containing Dove. It may work well.
My Bissell stops releasing shampoo when the handle is lacked upright, when there is no water in the tank (the most common cause of this issue), or when water is not flowing through the machine because the sprayers are clogged.
Make sure the shampoo container grommet is releasing properly when you press the trigger. To check this, remove the shampoo tank from the Bissell, stand over a sink, and use a finger to push up inside the grommet on the shampoo container, the part of it that mates with the rest of the Bissell. Shampoo should dribble out when you do this. If it won't, the grommet may be clogged.
I haven't had this particular issue (yet... knock on wood!) with my Bissell, but remember that the shampoo will not dispense with no water in the tank (the most common cause of this issue because sometimes you think it has water but it doesn't) or water not flowing through the machine due to clogged sprayers-- another issue-- but since you're getting water on the floor that is not your issue-- or with the handle locked in position. If none of that fixes it, try removing the shampoo container, stand over a sink, and push your finger up inside the grommet where the shampoo container mates with the Bissell. Shampoo should dribble out. If it doesn't, unscrew the grommet (holding the container upside down of course so the shampoo doesn't gush out) and use your finger and running water to try and the grommet cleaned out.
If this isn't helping, it may be that your soap pump or soap dispensing trigger switch are defective.
How do I work this? Bissell 1699 ProHeat Clear View Upright Steamer How do I work this dam thing????? I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
The Bissell has a holding tank to the solution and the recovery tank for the water and soap you pick up -- -both are removable for cleaning purposes – there is a trigger assm on the handle to release the Bissell Soap or detergent that you are using – (low sudsing) and there should be a switch on the bottom of the unit to activate the revolving brushes. So the best way to shampoo the rug is to do it on the back pull – when you pull back you are dispensing the water solution and shampoo by squeezing the trigger assm, the brushes are agitating the carpet and the vacuum part is picking up the water. This is about as simple as I can get it – please refer to the owners manual for the trouble shooting part of the manual or check with your local vacuum cleaner dealer in your area and in the yellow pages under vacuums, or call the Bissell factory phone # or use the website. http://www.bissell.com/By Phone Customer Service: (800) 237-7691 Hours: M-F 8:00 a.m. - 10:00 p.m. ET Saturday 9:00 a.m. - 8:00 p.m. ET
Don – The Vac man