Question about Visioneer 9020 Flatbed Scanner

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Unlock scanner message, still doesn't work

My 9020 scanner power supply died, so I replaced it. Now it keeps saying it is locked, when it isn't. I have tried locking and unlocking, then rebooting. It still won't change. Any ideas or is it time to buy a new scanner?

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Is this an exact power supply as the original? not all supplies are created equal. some are regulated, and some aren't. is the supply ac or dc

Posted on Feb 10, 2008

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1 Answer

Keep getting error message to unlock scanner.....says it can be unlocked from the bottom of the scanner, but I don't see it.


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have u gotten new power sorce yet and did it stop error from bad power supply not getting right voltage

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My 5800 keeps telling me to unlock it when I click scan, but I can't find the lock anywhere.


The 5800 scanner does not have a physical lock switch. DO NOT attempt to open the scanner and unlock the hardware. This could be either a hardware failure or software
Toggle the lock switch on the scanner leaving the switch in the unlocked (open padlock) position.
Ensure you are using the correct power supply for your scanner. If you are using a power supply that has the incorrect DC output, you will get a scanner locked error message. This flatbed scanners has I believe 100-120V AC input and 12V DC output.


Plug the power directly to the wall, not a UPS battery back-up, power strip or surge protector. Power fluctuations from a UPS battery back-up, power strip or surge protector may be causing this error. If all this fails try reinstalling the scanner driver

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How do you unlock a visoneer scanner 5800 I got back from a trip and tried to scan something and the bar is locked now and won't move more than an inch. The error message says to unlock it but I can't find...


Ensure you are using the power supply that was provided with the scanner.

The power through the strip may be fluctuating and causing the problem.

Download and install the driver provided on the 5800 USB support website.

http://www.visioneer.com/support/flatbed/5800downloads.asp

Jul 13, 2009 | Visioneer OneTouch 5800 Flatbed Scanner

1 Answer

Scanner is locked


Pls try locking and unlocking when power is off. S. Mohan

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yep..this started happening to me also...it us to work perfectly....please help.

Thanks

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i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??

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u could try new adpter how much are they online compare dto new lexmark flat bed scaner

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Get another scanner. Check whether the lock has not been enabled at the bottom of the scanner. This has happened with me as well and a known Visioneer problem.

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