My 9020 scanner power supply died, so I replaced it. Now it keeps saying it is locked, when it isn't. I have tried locking and unlocking, then rebooting. It still won't change. Any ideas or is it time to buy a new scanner?
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My one touch 5800 USB scanner worked great on XP for over a year and then started giving me the unlock the scanner message. I tried different power supplies, reloading software and moving it to a machine running 98SE and nothing improved. I left the cover open and noticed that the lamp was fairly bright at the sides but very dim in the center. I replaced the lamp with one from an old parallel port scanner which was in good shape and it now works perfectly on 98SE. I have not connected it to a XP machine yet.
5800 scanner does not have a physical lock switch. DO NOT attempt to open the
scanner and unlock the hardware. This could be either a hardware failure or
the lock switch on the scanner leaving the switch in the unlocked (open
you are using the correct power supply for your scanner. If you are using a
power supply that has the incorrect DC output, you will get a scanner locked
error message. This flatbed scanners has I believe 100-120V AC input and 12V DC
the power directly to the wall, not a UPS battery back-up, power strip or surge
protector. Power fluctuations from a UPS battery back-up, power strip or surge
protector may be causing this error. If all this fails try reinstalling the
i was getting this message when i was using the wrong power supply, i used a diffrent power supply and restarted the computer and it no longer says it, so i couldnt tell you exactly which one made it work, but now i get a box telling me i dont have enough disk space??? any anwsers for that??