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Computer does not recognize player (Mambo TouchFlix by Kaser Corp.)


I've tried my laptop (running Vista) and my desktop (running XP) computers to no avail. When I plug it into to my USB, the player sees the computer because it starts up and the battery light shows it is charging. However, the new drive letter it should create, doesn't. I've tried rebooting, changing cords, changing ports, and of course, changing computers.

Thanks.

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  • 2 more comments 
  • Randal Lanning Feb 23, 2008

    Thanks Finess,

    I ended up solving half the problem. There is a touch screen button (not mentioned anywhere) that you have to press for it to connect. When the device first comes up, you get just a pretty picture. Nothing else, no buttons, icons, anything. You have to press it a time or two for it to wake up. Then it switches to a command mode where you get a few icons.

    On the right side at the bottom there is an icon that looks like a set of tools (screwdriver and wrench). Push that. Now, on the lower row, you will see something that looks like a USB connector, it's the third one from the left. Press that. After a few seconds, the computer recognizes it.

    It doesn't work with Vista, only XP which is where the "half" mentioned above comes in. The manual is on the device itself so you have to download it to your .pdf reader.

    There are a couple of things not mentioned and I don't know what they are: two folders. One says textbook (not to be confused with ebook which is also on there) and the other is "recite". Both folders are empty and there is nothing in the manual about them. But those are more for later discovery and not for this topic. I'm going to write to the company and tell them the problems I've had and ask that they put a small booklet on getting started for future buyers.

    Thanks again,

    Randal

  • jailuve Mar 18, 2008

    i cannot transfer music from my computer to the mp3 player.the songs are isibly there but you cant play them. then when you touch screen with the pen it doesn't respond.I've tried everything possible...for godsake it didnt even come with a manuel to read.Its cute but thats about it

  • Randal Lanning Apr 12, 2008

    I upgraded to the latest service pack for Vista and it seems to have worked. I don't know why it wouldn't recognize it in the past. I had tried the Add Hardware attempt several times in several ways unsuccessfully.

    I don't know if it is the service pack that made it work, I just know that it works now.

    Thanks for your efforts! I truly appreciate them. If I had not gotten a response, I would have forgotten all about trying again.

  • Anonymous May 25, 2008

    does i work for mac?



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  • 62 Answers

If it doesn't create then you probably need to manually add the device. sounds like your plug and play is toggled off for the device. plug it in and go to your control panel and click printers and other hardware. then on the left side menu you should see add hardware. go there and the wizard should detect the device as recently added but not installed and gives you the option to install. let me know if this helps. and good luck

Posted on Feb 10, 2008

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SOURCE: my mambo touchflix just show loading in screen

i need the firmware help me please the device is inservible the version of bios is k118 mslc_v0.3.9 is a mambo touchflix

Posted on Jun 29, 2008

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