Question about Creative Labs Zen V MP3 Player

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Computer wont recognize device


I install all the software and everthing seems fine, but when i try to copy any files onto the device, it tells me that its not connected and to plug it in and try again. i've been doing this for a week now with no results. i thought it was cause my computer is kinda old (compaq presario 5000), but im seeing similar problems with other creative products on your site. any ideas on what to do? ive tried everything i can think of. Still need a solution

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  • Anonymous Feb 20, 2008

    my mp3 player does not turn on however it is charged. the computer also does not reconiz it why isthat it has also frozen once before and that is it i dont understand why the coputer doesnt reconiz it because i was using it last night also i had pictures onthere and this morning it said no picyures

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  • 4,402 Answers

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Feb 12, 2008

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Player comes up not connected....


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

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