Question about Creative Labs Zen V MP3 Player
When I connect the player the doced logo appears on the screen however it seems to be moody and in the creative software I keep getting "player not connected" message...The stupid windows thing recognizes it though and offers numerous actions, none of which are the ones I want. I was trying to update the firmware so that I could use it with plays for sure....so now I have no firmware, I have downloaded the new but am unable to install it as the installation software is also informing me that the player is not connected....Earlier this morning it was connected fine, now it comes up not connected ...I'm at the end of my rope.....
i install all the software and everthing seems fine, but when i try to copy any files onto the device, it tells me that its not connected and to plug it in and try again. i've been doing this for a week now with no results. i thought it was cause my computer is kinda old (compaq presario 5000), but im seeing similar problems with other creative products on your site. any ideas on what to do? ive tried everything i can think of.
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable
Posted on Feb 12, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
try a new usb cable but to behonest most mp3 players need a 2.0 connection ? the best way to achief this is to bye a usb hub that as it own power sorce
Posted on Feb 07, 2008
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