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Tel/Fax/Answering machine keeps freezing

My tel/fax/answering machine works fine for a while then seems to freeze. When I pick up the handset I get the line engaged tone and am unable to make calls. This also prevents me from receiving calls. If I switch off the power to the machine and switch back on after a minute the machine works fine again for a while. There does not seem to be any regular pattern to when it does this or how often.

The handset, which is a cordless one, has rechargeable batteries and I have replaced these to see if this was the problem but this had not made any difference.

Any help would be much appreciated.

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  • mariss34 Feb 10, 2008

    Thanks for your reply. However it doesnt help me much.

    The problem does not occur when I am receiving a fax. What happens is that when I go to use the phone I find I get the busy tone and cannot make a call. I have asked someone to call me when the machine is in this state and the machine rings out but when I pick up the receiver I either get the busy tone or silence and cannot respond to the caller.

    Powering off the machine seems to be the only way to clear this. I have had my phone line checked recently and they report no problems so it looks like the problem is with the machine.

    The status lights on the machine show normal and I only find out that it has frozen again when I pick up the handset and get the busy tone.

  • mariss34 Feb 10, 2008

    p.s. I forgot to mention that I have checked the line by using a normal phone and have ha no problems whatsoever.

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Dear mariss34

While receiving a fax you shouldnt pick up the handset, but if u pick accidently then u will not recieve fax and hence u will hear an engage tone. If you are using a single line for both tel and fax then the party who is sending the fax should pre-inform you that it is a fax call so that when it rings you dont pivk up the handset.

You can also check your line weather it is working properly by using a normal telephone. This should be the first step rather, make calls to confirm it.

The last option is Power off the tel/fax machine for 3min completely and then try again.Also make sure the tel/fax is in tel mode and not in fax mode. Try to assign it in both modes.

If still you are not clear then the mannual which comes along with should help you, If still you cannot figure it out, Then you can call your service provider for help, they should definetely help you out.

Thankyou

Posted on Feb 10, 2008

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