Question about Dell InspironTM 1501 Notebook

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Phantom Key Issue

An unknown key is constantly being typed about every 2-3 seconds.

(It is a key that is unable to be entered into text)

It hinders me from playing a certain game and only that one.

If I open a program such as narrator, it will just say "Unknown Key, Unknown Key, Unknown Key, Unknown Key." Ect ect.


It has been happening for quiet some time now.

It started to happen about 4-5 days after I received my laptop.

I'm on Vista Home Basic also.

Posted by on

  • steelste Feb 14, 2008

    Any fixes you can recommend to me right now? I only have a ps/2 keyboard for my other computer and, this only has USB.

  • Anonymous Apr 30, 2009

    I have the same problem & have removed the keyboard all to gether and still get the unknown key when using narrator .

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1 Answer

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  • Expert
  • 84 Answers

This bug happens because on some machines (laptops) the keyboard key with the code “e02a” is for the hibernate key or perhaps another one is actuating with in the psftware pr may even be stuck all togerther. try using an external keybaord to see if you can overide the internal keyboard this maybe helpful at least to diagnose what it is you are doing since an older keyboard is hardware and doesn't have "unknown" keys so to speak

Posted on Feb 10, 2008

  • Chris Lemke Feb 14, 2008

    Careful disassymbly of your keyboard would be your best alternative, clean it then check the function if it is still giving you trouble you will need to locate a used one for replacement.
    I know thats NOT what you wanted to hear but anything else is a temporary solution at best.

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Posted on Jan 02, 2017

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