You may have it jammed in there pull harder, while pushing in on button. if that dont work you could comply defrost unit open doors turn off for at least 24 hours the ice maker maybe frozen in there, although i have never seen that happen
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You have an auger type of ice dispenser, so when you say you hear the motor is on, do you mean it is turning the auger? Take out the ice bin and close the door, push the dispense button and then open the door quickly to see if the auger is turning. If is is then dump your ice bin and let it sit out until it is completely defrosted and dry. Reinstall the ice bin and put the lever down. And see if that will clear the problem. The auger motor is not that strong and if you get any ice build up under the auger it will stop working. So defrosting and drying will normally clear it up.
normally someone has removed the bin to empty the ice or it was pulled out a little by accident. Try removing the bin and make sure that no ice is jaming the auger motor try turning the auger by hand. Hold down on the door switch and have someone push the demand buttom for ice and see if the motor turns. If it does reinstall bin. If it doesnt make sure ice has not blocked it. reinstall bin and try the ice button. hope this helps if this doesnt fix it the drive motor has went out.
Pull the ice bucket out, then hold in on the door light switches and while you push a glass into the button for ice (may require two people). Ice dispenser and auger will only work, when you push for ice, when the freezer door is closed, so by holding the light switch(s) in the off position with door open you can simulate door being closed. If you can push the button and see the auger drive turn (with ice bucket out) then check to see if you have some ice stuck between the blades on the bucket, if the auger motor doesn't turn, it may be "ice frozen". Common problem. Remove motor, let sit on counter for about three hours and then reinstall, if it then works then check for water dripping from the fill tube, where the water comes into freezer for the ice maker, and see if it is dripping onto auger motor.
If you put auger motor back in and it still won't turn then more and likely you need an auger motor.
Check the drive on the auger motor......the peice that turns when you push the ice lever. Open the freezer door, pull out the ice bucket so you can see the drive, tape the door button or have someone hold it so the fridge thinks the door is closed, then hold the auger motor drive while you push the ice lever on the door. Those have a problem where they get stripped out and they will turn with the ice bucket removed but if you put any kind of a load on it the drive will slip and just turn on the motor shaft.
Take the ice container with auger inside it and defrost it. Withe the door open to the freezer push the switch that turns light on in freezer to turn it off. Have someone push the ice dispenser switch while you hold the light button in. Tell me if there is any movement in the auger motor in rear and let me know what you find. Thanks, Sea Breeze
Sound like the auger motor behind the ice bin is not turning.
Pull the ice bin out and you will see to metal fingers with bolt in the center can you turn this clockwise by hand?
If not the motor is likely frozen you can pull auger assembly out by removing 3-4 screws unplug the harness then take to counter and warm up motor with your hair dryer until you can turn motor by hand. then reinstall
pull the auger assembly out (large plastic pan with auger in it) and make sure it does not have any ice buildup in it or on it. fully reinsert it and try it with no ice in it.
if it still does not work then you may have a bad auger motor.