Question about Creative Labs ZEN V Plus MP3 Player

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Not turning on

No matter what i do the Zen (screen or buttons) will not turn on, the LED flashes when i plug it into to comp and when i try to turn it on nothing happens, it has beenn charging for a total of 19 hours and nothing

its a 2gb its black and it froze when shutting down

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If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Posted on Feb 11, 2008

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Won't turn on but will come on when plugged into comp...


push the reset button on your zen .
it should be on th e outside in the edge part .
push it , then try to turn it backk on .

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reboot" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
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Well you can try this if you still got the zen, press the reste button, dont hold just press it then hold down the power button and it will start up but mine just kept on going black fter a while so i had to put it into recovery mode by doing the following.
Hold down play untill the end
Press the reset button
Hold down the power button
Makes sure you releas the play button last
after that do Reload Firmware i think
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http://support.creative.com/downloads/download.aspx?nDownloadId=10889
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All I did was press the small reset button on the bottom of the system.

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I had the same problem today too. I just stuc a needle in the little 'Reset' hole at the bottom and it was all good.

~loli~

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are you sure that is the correct case mite be power button is shot
try turning it on with the cover off... or mite be something isn't connected correctly... lala linda

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Usually this problem is due to the firmware. When the firmware is updated to version 1.62.02, this problem usually will be corrected. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.

You will need a wall/AC charger for the operation. Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected to direct AC power via the wall charger. Once it is powered on, connect the USB cable to your computer. Then begin the firmware download.

If your Zen does not power on when connected to the wall charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.

If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.

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Q. Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

also try this if above doesnt work

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read this:
http://www.anythingbutipod.com/forum/showthread.php?t=10960

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Have you tried hitting the small reset button on the bottom of the unit with a paper clip or similar object? I have had mine freeze and shut off and not do anything before and this seemed to fix the problem. This has only happened with corrupted or unsupported file types as far as I can tell.

Also, if you got the unit second hand, the batteries may need to be replaced, as lithium polymer batters do wear out eventually and wont take a charge.

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