Question about Microsoft Zune JS8-00001 Digital Media Player

6 Answers

Music stops and zune freezes up

After i got the newest update for my zune 2.3 from my 1.3 the music started to freeze and then the zune will shut off.
video playback is fine but the music seems like the files have been somehow screwed up after the update.
holding back and left doesn't do anything to resolve the problem it only helps to turn it off when the system decides to freeze up.

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  • 21 more comments 
  • jedwar Feb 12, 2008

    a have a new zune 80G, I am on my second one now. The first one began locking up when on my altec lansing speaker dock. The only way to remedy this was to reset the zune thereby losing all my music and having to reload it. I returned the first one and now the second one is doing the same thing. Does anyone know if the dock could be causing this problem. I want to use my zune and dock for traveling but am beginning to view the entire system as unreliable.

  • GDAWG91612 Mar 14, 2008

    when i play a song it plays for like 10 seonds then freezes up i only dropped it maybe twice and t was never that bad of a drop what shall i do

  • chruch boy Mar 30, 2008

    cant get it to start up

  • Anonymous Mar 30, 2008

    freezes between 30 seconds and 5 min of play. Have to restart. Its starting to get annoying. It happens with video also.

  • Anonymous Apr 02, 2008

    I am on my third one now. AGood thing I got the warranty. Sheesh .Same problem, syncing slows and pc shuts down.

  • Anonymous Jun 29, 2008

    freezes during play

  • Anonymous Jul 23, 2008

    music stops after afew songs

  • Anonymous Aug 06, 2008

    i have the same problem on my zune 30gb and it doesn't turn off,and i have reseted it.

  • Anonymous Aug 06, 2008

    i think maybe i should just delete everything on it and put  it back on again,have had the same problem with an ipod 20gb and i deleted every thing on it and it started to work again

  • Anonymous Sep 08, 2008

    radio is only feature that works correctly, all other settings freeze

  • williskoelbl Oct 17, 2008

    A few days ago my Zune suddenly started tweaking out big time. IF I can get it to turn on, it won't respond to my commands. One time I got it to start playing music, but the sound disappeard part way through the first song. I called Zune support, and the robot lady told me to hold the Back and the Up arrows simaltaneously. The only thing that did was erase all my music, I still have the same problems!

  • Anonymous Oct 18, 2008

    i been have a 30 gig zune and it worked perfectly untill i got the new firmware update 3.0 i think...thats when i started freezing!! it freezes on me like 10 times a day!! i can't listen more than 6 songs without it freezing!! it sucks balls!! what the hell is gong on!!!!

    i only have 10 gigs of music btw, no videos

  • Anonymous Nov 21, 2008

    i was trying to listen to a song and i pressed the song and it frooze

  • Anonymous Nov 22, 2008

    it just freezes!!!!

  • Anonymous Dec 12, 2008

    My Zune froze on start up and I find it keeps freezing up, holding the up and back button didn't work, any other suggestions?

  • Anonymous Dec 15, 2008

    freezes, mostly on Video.

  • Jackson11B Dec 31, 2008

    my zune continues to freeze up. now it locks up when booting and freezes with the start up screen. none of the support tips help, pressing the < and the D up doesnt help. the only way to get it to reboot is to let the battery run out, only it never gets past the startup screen. any help out there??

  • charles_1991 Dec 31, 2008

    the zune freezes on the startup screen and its annoying me.....can u guys fix it?

  • lezamaj7 Jan 01, 2009

    my zune is stuck on the loading part..

    idk wut to do..then it runs out of battery and i plug it back in and when it

    recharges it goes back to being in the loading part and stays like that..

    i tryied holding the back button and the up button but it wont shut off..

  • kristypromo Jan 02, 2009

    after i got the newest update for my zune 2.3 from my 1.3 the music started to freeze and then the zune will shut off.

    the only thing that help it is leting the device completly discharge then charge it again but resently my device wont turn off at all can anybody help me with this problem

  • Jowyrai Feb 14, 2009

    Ok i got a little 4G Zune and i don't know what the deal is. It froze at the start screen and i though "Oh well i will just hit Back and Up" well i was wrong that doesn't work when it did this. I tried moving the "Lock/Hold" switch around but it responds to this because the little "Lock" at the bottom of the screen will pop up and then the little "Rainbow" symbol thing above it will show up as well but that is all it responds to now

  • tjisthebestb Apr 07, 2009

    it freezes up and when i try to charge it just goes to the zune page..and all you see is the zune logo and its just doesnt turn on to the main page

  • eamoney May 11, 2010

    this happende bcause the old syle zune dose not work very well with the new sofware i put my back to the old one and it worked


    try refreshing ur ZUNE by erasing everyhitng and puting thing back



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Well, i have a zune its and 8gig, and well i was trying to play this one song and it COMPLETELY freezed and it won't let me shut it off or anything, i can't even press back... helpful tips please....?!?!?

Posted on Sep 19, 2008

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Uhm i think i may have found your solution, that is if your using limewire or some client of the sort, i synced my zune while the program (limewire) was on and downloading music and i had the same problelm you did so i simply deleted all my music and put it back on the zune while limewire was off and now it works fine, i have an 80 gig btw if that matters

Posted on Apr 16, 2008

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Same thing started happening to me after the update.

i have the 30 gb device and what has worked for me is simply pausing the song that your're listening to before playing a diffrent artist/song.

it sounds annoying but its worked for me.

i delete the music from my computer after syncing it to my zune so i cant just delete and re-sync 28.3 gb worth of music, and would hate to have to download again, so this is the method ive been doing.

Posted on Sep 22, 2008


Posted on Sep 20, 2008

I got the same problem but it sounds like my hard drive isn't run right it makes a weird grinding type noise

Posted on Sep 09, 2008

Hold the back and up buttons to reset the zune. Next, wipe ot the files in your zune and resync them. Or buy an ipod like everyone else...

Posted on Apr 05, 2008

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