Question about Maytag Neptune MAH5500B Front Load Washer

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Washer door latch stuck, can't open

THIS WASHER THINKS THE DOOR IS OPEN, WHEN IN FACT IT IS LOCKED CLOSED. i HAVE POWERED OFF SEVERAL TIME, EVEN REMOVED POWER, HOPING IT WOULD UNLOCK DOOR MECH.IT WON'T. I CANT OPEN THE DOOR AT ALL. DOES ANYONE HAVE A SOLUTION, LIKE ENTERING A SERVICE CODE, OR HITTING A SECRET EJECT BUTTON????

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  • LCS29 Feb 10, 2008

    Thanks for your reply. I found the answer on this website. Found the release string, located inside soap dispenser area ( have to remove lid,4 screws) looks ike a weedeater string. Pulled while opening door, IT WORKED!!! YA!!!!.......I am now washing my clothes. I think I may either have a flaky relay, or a flaky door latch assy. Now I know where to ER release the latch, I'm going to run to see if it fails again.Thank you so much!!!!!

  • jiplejo Dec 25, 2008

    I have the same problem with my frigidaire front load. Where is the release cord located? I have the service panel off and can't feel a cord only the connections to the latches

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  • Master
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Ahh..time for "Q" from 007, eh? this interlock feature is a relay controlled issue. Seems that your washer is telling you that it's closed. most likely a relay replacement in control panel area.

Posted on Feb 10, 2008

  • Patrick Michaels
    Patrick Michaels Feb 10, 2008

    You are most welcome.

  • Patrick Michaels
    Patrick Michaels Feb 10, 2008

    Thanks for the opportunity to help you out.


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